Operations Manager, Workforce Strategy & Planning

Company Overview

At Function Health, our mission is to empower individuals to take control of their health. Through our innovative platform, we offer comprehensive health insights through over 100+ lab tests, tracking health changes over time, and providing actionable, easy-to-understand results all made affordable and accessible to everyone.

Our leadership doesn't just talk the talk; they've been at the helm of technological innovation and medical excellence. Led by tech visionaries and the esteemed Dr. Mark Hyman of Cleveland Clinic —a 15-time New York Times bestselling author—our team is a dynamic blend of pioneering spirits and medical mavericks. As we gear up for our next phase of growth, we're on the lookout for exceptional talent to join our ranks.

We're calling all innovators, disruptors, and those with a penchant for challenging the status quo to join us. If you're drawn to the idea of leveraging technology to make a tangible difference in people's lives and have the skills to contribute to a platform that's changing the face of healthcare, Function Health is where you can leave your mark. Let's redefine health care together, one innovation at a time.

Role Overview

We are seeking a strategic, data-driven Operations Manager focused on Workforce Capacity Planning to optimize staffing and resourcing across our growing Support and Lab Ops teams. You will ensure we have the right people, in the right place, at the right time—delivering timely, empathetic support to millions of Function Health members.

This highly cross-functional role is ideal for someone who thrives in fast-paced environments, brings operational rigor, and is excited by the challenge of scaling service delivery in an industry defining company. You'll partner closely with CX, Clinical Operations, Growth, Finance, Product, and Data teams to forecast demand, optimize workflows, and ensure seamless member experiences.

Key Responsibilities

Workforce Management & Capacity Planning

• Design and maintain workforce models to forecast staffing needs across Support and Clinical operations based on demand trends, seasonality, product launches, and other inputs.

• Develop and lead scheduling, headcount planning, and staffing allocation strategies that balance efficiency with member experience.

• Collaborate with data science and analytics partners to refine predictive models and build dashboards for real-time operational visibility.

• Drive resource planning for new initiatives, including shift coverage planning, skill-based routing, and multi-channel support (email, chat, phone).

• Work closely with Product, Engineering, and Clinical teams to understand feature rollouts and upcoming changes that may impact volume and staffing needs.

Operational Optimization

• Partner with Ops leadership and enablement teams to identify and prioritize process improvements that enhance team productivity.

• Proactively flag capacity risks and partner with recruiting, HR, and leadership to scale teams effectively.

• Implement and own workforce planning tools and systems, ensuring reliability and accuracy.

• Partner with AI and automation teams to identify opportunities for efficiency and support deflection.

Qualifications/skills

• 5+ years of experience in workforce management, business operations, or capacity planning—ideally in a tech-enabled support or clinical operations environment.

• Experience scaling support functions in high-growth, customer-obsessed companies; experience in healthcare or digital health is a major plus.

• Strong modeling skills and comfort with large datasets (e.g., Excel, SQL, Looker/Tableau); ability to translate data into actionable insights.

• Familiarity with WFM tools and help desk platforms (we use Intercom).

• Ability to work cross-functionally and influence teams without direct authority.

• Exceptional organizational and communication skills.

To be a strong fit you also need:

• Bias Toward Action: Demonstrated ability to take initiative, make decisions under uncertainty, and move projects forward even in the face of ambiguity. We value individuals who are self-starters and ready to act on opportunities and challenges alike.

• Entrepreneurial Spirit: Strong adaptability to changing business needs with a knack for building and optimizing processes. Your entrepreneurial mindset will be crucial in navigating the dynamic landscape of our industry, ensuring our platform remains competitive and responsive to user needs.

• Communication and Accountability: Strong communication skills with a proven track record of meeting tight deadlines in a fast-paced environment.

• Remote Work Adaptability: Comfort with remote work environments, demonstrating the ability to stay productive and connected with the team irrespective of physical location.

• Continuous Improvement: A willingness to question assumptions and a commitment to continuous improvement. Your openness to feedback and dedication to personal and professional growth will contribute significantly to our collective success.

Your dedication to these responsibilities will directly contribute to the success of our platform and the satisfaction of our users. We are looking for a proactive, skilled, and forward-thinking individual to join our team and help shape the future of our services.

Why You'll Love Working With Us:

• Empowerment in Your Role: Revel in the autonomy to handpick projects that resonate with your passion and expertise. Thrive in a supportive atmosphere where your independence is cherished, free from the constraints of micromanagement.

• Collaborative and Innovative Culture: Become part of a vibrant community that not only values but thrives on collaboration and innovation. Here, swift execution and the celebration of fresh ideas are the bedrock of our success.

We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.

Join the Function Health team and become a part of our mission to revolutionize healthcare. Work with us to make a difference in the lives of thousands, ensuring a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.

FAQ’s

• What is Function’s approach to remote work?

  • Function is 100% remote across the United States, from Austin to New York to San Francisco. We meet up in person on occasion.

• Who works at Function?

  • At Function, our expanding team boasts globally recognized leaders, including esteemed professionals like Dr. Hyman, and visionary executives such as Mike, Jonathan, and Pranitha.

• What’s the interview process like?

  • First, you’ll interact with our recruiters as an initial screening to go over your background and ensure a skills fit.

  • Second, you’ll have a quick intro call with the team lead. On this call, we’re looking to understand your interests, experience, and if you’re a culture fit.

  • Third, we’ll conduct a stakeholder interview, giving you the opportunity to meet potential cross-functional partners relevant to your role.

  • Finally, we’ll send an offer. If we don’t give an offer, we’ll provide feedback.

At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.