Business Operations, Regulatory & Compliance

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 100 people across the US and Europe is backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

• Speed: We move and we ship. We set bold deadlines and treat every week like it matters.

• Ownership: If you see something broken, fix it. We don't wait for permission.

• Customer Obsession: Our customers' product is our product.

• Ambiguity: We're building frontier technology in a complex domain. You'll need sound judgment and good instincts to make decisions without complete information.

• First Principles: We don’t ask how things have been done before. We ask why they were done that way at all.

The Role

Gigs is growing fast across markets, and we need someone to build the operational systems that make that growth possible. That includes compliance—but this isn’t a compliance role. It’s a BizOps role where regulatory work is one of the hardest and most important problems you’ll solve.

You’ll build workflows, design processes, ship tooling, and work across Business Development, Legal, Product, and Engineering. You’ll enable how we launch new markets, how we stay compliant across jurisdictions, and how we keep internal operations tight as we scale.

This is our first hire in this area. You’ll shape the function from scratch.

What You Will Do

• Build operational infrastructure for market expansion: own end-to-end processes for launching in new markets (regulatory readiness, product compliance checks, internal workflows, cross-functional coordination)

• Turn regulatory requirements into systems: work with Legal to understand requirements, then build clear, repeatable processes that eliminate bottlenecks

• Automate before it breaks: partner with Engineering and Product to embed controls early, reduce manual work, and build scalable systems

• Own filings, registrations, and reporting: manage ongoing regulatory obligations across jurisdictions, track deadlines, and ensure nothing slips

• Run audits: develop frameworks for internal operations and customer-facing processes, keeping them current

• Track compliance health: define metrics, build dashboards, flag problems early, and fix them fast

• Keep documentation sharp: maintain policies, procedures, and process docs that are clear, findable, and up to date

• Stay ahead of regulatory changes: monitor new requirements across target markets and build implementation plans before deadlines arrive

What We Are Looking For

• 5+ years in business operations, ideally at a fintech, payments company, or other regulated tech business

• Experience building or scaling operational systems in fast-moving environments

• Real experience with compliance or regulatory work—turning requirements into working processes (e.g., product compliance, vendor risk, cross-border operations)

• Comfort with tooling: GRC systems, databases, workflow automation (no need to be an engineer, but able to build with AI tools)

• Strong communication skills: able to explain a regulatory filing to an engineer and a process gap to a lawyer

• Bonus: experience in telecoms, fintech, or B2B SaaS

Work at Gigs

At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together.

• Expect regular time in one of our hubs, plus occasional travel for workshops, customer meetings, and Gigs Republic, our bi-annual company offsite.

• Offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration natural and energizing.

What We Offer

• Competitive compensation and stock options

• Stipends for home office or work setup

• Budget for learning and development to fuel your career

• Free phone and international data plan