Contact Center Operator

Description

Gypsy Collective is looking for a Contact Center Operator to support and engage with players through outbound calls. We are seeking a communicative and proactive person who enjoys talking to people, can handle different types of requests, and deliver a positive customer experience.

Your Daily Adventures

• Making outgoing calls according to assigned tasks and scripts.

• Informing players about available bonuses, promotions, and special offers.

• Assisting players with failed payments and basic account-related issues.

• Handling first-line customer requests and providing timely support.

• Maintaining daily reports on call results and activities in the required format.

• Participating in daily team meetings and discussing call performance metrics.

• Ensuring a friendly, professional, and helpful communication style in every interaction.

• Escalating more complex cases to relevant teams when needed.

Requirements

• Excellent spoken English (C1/C2) — confident on calls.

• Strong communication skills and active listening.

• Comfortable talking to new people and keeping conversations engaging.

• Customer-oriented mindset and positive attitude.

• Previous experience in a call center or customer support is a plus, but not required.

• Extroverted personality — energized by communication.

• Ability to follow scripts while staying natural and flexible in conversation.

Benefits

• 💸 Flexible payment options: choose the method that works best for you.

• 🎁 Financial perks: Bonuses for holidays, birthdays, work milestones and more — just to show we care.

• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.

• 🥐 Benefit Cafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.

• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.