Account Manager (m/f/d)

Your mission

• Be the go-to advisor for your Most Valuable Customers (MVCs): Build trust, understand their goals, and proactively drive retention, expansion, and prevent churn.

• Create and execute personalized success plans that map out clear growth opportunities, upsells, and long-term value.

• Run strategic business reviews: Showcase ROI, track progress, and explore new ways for customers to scale with Heyflow.

• Help customers build high-converting workflows, optimize performance, and get the most out of Heyflow.

• Turn happy customers into advocates: Identify champions for case studies, testimonials, and referrals.

• Track key customer health metrics, analyze trends, and collaborate with Product to improve adoption, retention, and expansion.

Your profile

• 3+ years in SaaS Customer Success or Account Management for a B2B SaaS Lead Gen product (Marketing or Recruiting), with a proven record of driving renewals and growth.

• Tech-savvy and eager to dive deep into the Heyflow app. Understanding its potential and unlocking strategic use cases for customers.

• Passion for industries like insurance, finance, startups, e-commerce, and marketing; You're excited to work with a diverse customer base.

• A natural communicator, comfortable engaging with teams, execs, and stakeholders in both German and English (business fluent).

• Data-driven and results-oriented as well as experienced in tracking and optimizing key customer success metrics.

• Ready to take ownership, scale CS processes, and grow alongside Heyflow in a fast-moving environment.

Benefits tailored just for you

Just like fingerprints, each of us is one-of-a-kind, and that's why we believe in catering to your individual needs. We go beyond the basics, offering a generous 30 vacation days per year, flexible remote work options, fully equipped, beautiful offices, and a lucrative referral program. But that's just the beginning! Dive into the details below to learn more about the additional perks that our team absolutely loves:

Pick your own benefits

Multiple offsites per year

Hardware & software

360 degree feedback

Career development

Sustainable goodies

Ready to join the team?

At Heyflow, we believe in a collaborative culture where every single one contributes their part to making Heyflow the best place to work at. We celebrate our differences and diversity while all moving towards one common goal. It’s the people and their energy that shape Heyflow’s unique culture. We’re all fueled by the intrinsic motivation to improve both the product and the business, and we don’t forget to have fun along the way.