People Operations Specialist

About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.

Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.

The People Operations capability is at the core of the employee lifecycle, managing processes across the People lifecycle and handling all queries through our service desk.

Specialising in high-volume tasks that demand efficiency and precision, People Ops delivers outstanding customer service and ensures systems and data accuracy for our employees.

The People Operations Specialist is a pivotal role reporting to the People Operations Partner, aimed at supporting and enhancing the employee experience. You will engage in both strategic and tactical work, collaborating across teams, leveraging data and systems, and creating sustainable solutions to support growth and efficiency.

Responsibilities

• Manage the P&C inbox and support queue, addressing incoming requests and coordinating with stakeholders to resolve queries.

• Prepare People-related documentation, such as employment agreements, letters, and compensation plans.

• Assist with payroll, benefits, leave, onboarding, and offboarding processes.

• Ensure People processes are efficient, user-friendly, and meet the needs of a global workforce.

• Deliver HR transactions accurately and on time, with a focus on continuous improvement and customer satisfaction.

• Support cultural initiatives and events to enhance the employee experience.

• Promote and optimize the use of people systems and tools, driving automation and self-service solutions.

• Act as a BambooHR Superuser, ensuring data accuracy, managing access, and running reports.

• Apply employment legislation in collaboration with legal and compliance teams.

• Work closely with the People team and other departments, such as Finance, Payroll, Operations, and IT, to provide seamless support.

About You

• Bamboo HR super user experience is a requirement for this role.

• Experience in a People Ops or similar role within a fast-growth business.

• Ambitious, tenacious, and goal-oriented.

• Ability to work autonomously and in remote environments (sync/async working)

• Strong collaboration and team-playing abilities.

• Comfortable navigating ambiguity and developing solutions under tight timelines.

• Excellent attention to detail and analytical skills.

• Strong multitasking and self-starting capabilities.

• Clear communicator capable of combining narratives with data.

Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.

For Recruiters: We appreciate the interest of all candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you!