Support Engineer

About Kinsta

Kinsta is one of the leading providers of managed WordPress hosting, trusted by over 120,000 businesses worldwide—including startups, universities, and Fortune 500 firms. With a 97% customer satisfaction rating, Kinsta is driven by quality, innovation, and a culture of continuous growth. Our team is remote-first, flexible, and motivated by impact, with leaders who empower rather than micromanage.

Role: Support Engineer

We’re seeking a Support Engineer to deliver world-class technical support through our live chat system. Reporting to the Support Manager, you’ll join the heart of Kinsta’s operations, embodying our DNA of excellence and customer-first service.

Shift Requirement: 4 PM – 12 AM UTC

What You’ll Do

• Take ownership of customer issues and drive them through to resolution

• Research, troubleshoot, and identify solutions to technical problems

• Escalate unresolved issues to appropriate internal teams following standard procedures

• Provide prompt, accurate, and empathetic feedback to customers

• Continuously improve your technical and non-technical skills

What You Bring

• Complete fluency in English with excellent written communication skills

• Strong customer service skills and prior online support experience

Bonus Points

• Experience with Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching

• Understanding of WordPress database and file structures, wp-config.php directives, and WP-CLI

• Comfort with command line environments, server logs, and syntax precision

• Familiarity with Cloudflare, Buildpacks, Dockerfiles, Git services (GitHub, GitLab, Bitbucket), npm, or Composer

Benefits

• Annual remote expense budget

• Flexible PTO

• Paid parental leave

• Annual professional development budget (after one year)

• Sabbatical every three years

• Location-specific healthcare benefits (vision and dental) for employees in the USA, UK, Canada, and Hungary

• Pension plan for UK employees and 401k contributions for US employees

Kinsta is proud to be an equal opportunity employer, committed to diversity and inclusion across all aspects of employment.

This role is ideal for someone who thrives in a remote-first environment, enjoys solving technical challenges, and is passionate about delivering exceptional customer experiences. If you’re ready to join a team that values growth, autonomy, and excellence, Kinsta wants to hear from you.