Customer Success Manager

Description:

At Limble, we empower the unsung heroes that support the world. We've built the #1 top-rated Maintenance Management SaaS platform in an industry that is projected to double over the next five years. We continue to experience triple-digit growth year after year and are just getting started!

So what sets us apart? Our software is easier to use and we care about the success of our customers. Our customers see us as a partner rather than just another vendor because we build a relationship of trust with them. At Limble, we value our amazing culture over any skill that someone can offer.

As a Customer Success Manager, you'll be responsible for delivering value and driving adoption across our customer base. On a day to day basis, the CSM acts as a product specialist to manage customer engagements and works in tight partnership with the customer to do the following:

• Lead new customer onboarding and implementation process while working in close conjunction with Sales and Account Management teams

• Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience

• Set strategic direction in customer's use of Limble CMMS to address business challenges via Limble CMMS best practices

• Provide additional training, education, and documentation to drive long term customer success

• Set outcomes and measurable objectives with the customer

• Hold customer and Limble CMMS accountable to delivering against goals and measurements of success

• Identify opportunities and risks within customer’s organization, and present recommendations & solutions

• Facilitate conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximal value from the Limble CMMS product

• Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels

Requirements:

We are looking for growth-minded individuals with the following strengths:

• Previous experience in a B2B Customer Success or Account Manager position within the SaaS industry

• Previous onboarding and implementation experience

• Passion for customer success & excellence

• Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must

• Strong conflict resolution skills

• Ability to prioritize and multitask on the fly

• Resourcefulness, creativity and strategic thinking for troubleshooting problems

• Self-motivated and self-directed

• Fast learner

• Strong attention to detail

Additional Skills – Nice to Have:

• Background in working with equipment maintenance, machinery, or manufacturing

Benefits:

• $90-130k OTE

• Stock options

• Fully remote role

• Health, Dental, Vision, and Life insurance

• Flexible PTO

• Paid parental leave

• 401k with company match

• HSA with company match

• Opportunities to grow with us!

At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.