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Customer Success Manager
Description:
At Limble, we empower the unsung heroes that support the world. We've built the #1 top-rated Maintenance Management SaaS platform in an industry that is projected to double over the next five years. We continue to experience triple-digit growth year after year and are just getting started!
So what sets us apart? Our software is easier to use and we care about the success of our customers. Our customers see us as a partner rather than just another vendor because we build a relationship of trust with them. At Limble, we value our amazing culture over any skill that someone can offer.
As a Customer Success Manager, you'll be responsible for delivering value and driving adoption across our customer base. On a day to day basis, the CSM acts as a product specialist to manage customer engagements and works in tight partnership with the customer to do the following:
Lead new customer onboarding and implementation process while working in close conjunction with Sales and Account Management teams
Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience
Set strategic direction in customer's use of Limble CMMS to address business challenges via Limble CMMS best practices
Provide additional training, education, and documentation to drive long term customer success
Set outcomes and measurable objectives with the customer
Hold customer and Limble CMMS accountable to delivering against goals and measurements of success
Identify opportunities and risks within customer’s organization, and present recommendations & solutions
Facilitate conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximal value from the Limble CMMS product
Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels
Requirements:
We are looking for growth-minded individuals with the following strengths:
Previous experience in a B2B Customer Success or Account Manager position within the SaaS industry
Previous onboarding and implementation experience
Passion for customer success & excellence
Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must
Strong conflict resolution skills
Ability to prioritize and multitask on the fly
Resourcefulness, creativity and strategic thinking for troubleshooting problems
Self-motivated and self-directed
Fast learner
Strong attention to detail
Additional Skills – Nice to Have:
Background in working with equipment maintenance, machinery, or manufacturing
Benefits:
$90-130k OTE
Stock options
Fully remote role
Health, Dental, Vision, and Life insurance
Flexible PTO
Paid parental leave
401k with company match
HSA with company match
Opportunities to grow with us!
At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.
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