Customer Success Manager - 6-months internship (remote)

Livestorm's CSM team is a group of dynamic and client-driven professionals who play a key role in the onboarding and retention of Livestorm's Enterprise accounts.

As we continue to establish ourselves as a market leader in the video communication market and building long term partnerships with our clients, we are looking to expand our team.

You will support our CSMs and closely collaborate with all our teams (Marketing, Sales, Customer Care, Product and Finance) to drive maximum value and success with existing customers.

In this role, you will:

• Support our CSM team

• Help improve our processes and select the right tools to help the team improve its overall efficiency.

• Be a trusted partner for clients

• Be in charge of customer onboarding

• Manage our weekly Livestorm Client walk-in sessions

• Manage day-to-day queries coming from these accounts

• Partner with the Sales and Customer Care teams to ensure an exceptional customer experience

• Partner with the Product team to provide detailed and actionable feedback to the team

• Work with Account Managers to manage your customer portfolio, understand their KPIs and challenges

• Work with the department head to execute and improve the success strategy
  

Livestorm’s CSM team is a dynamic, customer-focused group of professionals who play a key role in onboarding and retaining Livestorm’s Enterprise accounts.
As we continue to establish ourselves as a market leader in video engagement and build long-term partnerships with our customers, we are looking to expand our team. We are looking for our future Stormie, a customer success-focused Stormie, who will be responsible for onboarding, retaining, and growing our customer portfolio. The team works closely with Account Managers to drive adoption, user engagement, and account growth.

In this role, you will be responsible for:

- Supporting our CSM team by managing our Tier 1 customers (Enterprise accounts)
- Contributing to the improvement of our processes and selecting the right tools to help the team be more efficient
- Being the point of contact and trusted partner for our customers
- Being in charge of customer onboarding
- Managing our weekly Livestorm customer sessions
- Managing daily questions from these accounts
- Collaborating with the sales and customer service teams to deliver an exceptional customer experience
- Partnering with the product team to share detailed and concrete field feedback
- Working in collaboration with the Account Managers to manage your customer portfolio, understand their goals and challenges
- Supporting them for contract renewals
- Working with our department director to execute and improve the team's strategy.

Job requirements

At Livestorm, we believe that diversity's got talent! We are committed to building an inclusive company culture in which a diverse mix of talented people will feel proud to join and engage. Our goal is to ensure that every Stormie feels valued and has the opportunity to thrive. Ready to apply? We are ready to meet you! All applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by applicable law.

For this Customer Success Intern role, we are looking for someone with the following experience:

• Ongoing Bachelor or Master's degree

• Ability to provide an internship agreement from your school

• Bilingual French & English,

• Interested in software, tools, and processes,

• Willing to get your hands dirty and dig into the details

• Willing to carry multiple hats

• Excellent organizational and communication skills

• Experience with a technical product or with webinars is a big plus

• Excellent communication and problem-solving skills

• Flexible and agile in adapting to rapid changes in a startup environment

• The ability to work individually and collaborate within a team environment to achieve set goals: you are a team player

• Your key assets: Self-motivation, Strong work ethics, and Ownership

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. So however you identify, and whatever background you bring with you, please apply if this role would excite you to come to work every day.

At Livestorm, we are committed to building an inclusive company culture where a diverse range of talented individuals feel proud to join and be involved. Our goal is to ensure that every Stormie feels valued and has the opportunity to thrive. Ready to apply? We are ready to meet you! All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.

For this Customer Success Intern position, we are looking for someone with the following experience:

• Currently in a bachelor's or master's degree

• Ability to provide an internship agreement from your school

• Bilingual French and English

• Interest in software, tools and processes

• Ready to invest

• Excellent organizational skills

• Experience with a technical product or webinars is a major asset

• Excellent communication and problem-solving skills

• Flexible and agile to quickly adapt to changes in a startup environment

• Ability to work individually and collaborate within a team to achieve set objectives: you enjoy working in a team

• Your key strengths: Self-motivation, Strong work ethic and sense of responsibility

Self-confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a “perfect” candidate. So, no matter who you are and what background you bring with you, don’t hesitate to apply if this role excites you about coming to work every day.