Customer Success Manager

Role Description:

As a Customer Success Manager, you will ensure a portfolio of mid-level schools and districts effectively use MagicSchool to reduce teacher burnout and improve student learning. You will manage projects, oversee customer relationships, and help mid-level clients integrate MagicSchool into their daily operations. By facilitating onboarding, training sessions, and regular check-ins, you will drive product adoption, deepen usage, and secure renewals, helping partners achieve their goals. Your role is central to building strong, lasting relationships within our education community.

WHO WE ARE:

MagicSchool is the premier generative AI platform for teachers. We're just over a year old, and more than 3 million teachers from around the world have joined our platform. Join a top team at a fast-growing company that’s committed to real social impact. Make an account and try us out at MagicSchool, and connect with our passionate community on our Wall of Love.

Responsibilities:

In this role, you will drive the following outcomes:

• Ensure 90% of portfolio schools adopt MagicSchool into their weekly workflow.

  • Run effective meetings, including onboarding, PDs, and check-ins.

  • Create helpful content (tutorials, documentation, videos, etc.) to support teachers and administrators.

  • Monitor and triage schools that are underperforming and design effective intervention programs.

• Achieve a 90% contract renewal rate for the 25-26 school year.

  • Can identify and build relationships with decision makers

  • Build trust and influence with both teachers and administrators alike. Can talk pedagogy and budgeting.

  • Achieve a Net Revenue Retention (NRR) rate of at least 110% annually.

  • Reduce customer churn rate to below 5% per quarter.

  • Increase account expansion revenue by 15% year-over-year.

• Stay organized and manage multiple tasks, keeping up with customer communications and timelines.

  • Leverage technology and data to monitor customer progress and improve processes.

Qualifications/Competencies/Skills:

To succeed in this role, you will bring:

• Driven: You’re committed to success, take ownership of tasks, and work hard.

• Smart: You learn quickly, are curious, and can creatively solve challenges.

• Relationship-focused: You easily build relationships, are empathetic, and communicate effectively.

• Collaborative: Work well with cross-functional teams and can influence decision-making.

• Organized: You’re detail-oriented, diligent, and can juggle multiple responsibilities.

Experience:

• Experience working in education, preferably as a teacher or within an edtech company.

• Previous experience in a customer-facing role, ideally in customer success or account management.

Our Benefits:

We are proud to offer generous benefits, including unlimited PTO, 100% employer-covered health insurance, a wellness stipend, and vision/dental insurance.

Application Notice:

Applications will be accepted until 9/30/24. Early submissions are encouraged, and all applications received by the priority deadline will be given equal consideration. We look forward to reviewing your application.

Our Values:

• Educators are Magic: Trust and empower educators—they are the magic behind the technology.

• Joy and Magic: Infuse joy into every learning experience.

• Community: Foster community and serve educators’ needs during times of rapid change.

• Innovation: Drive equity and accessibility through AI in education.

• Responsibility: Lead with safety and responsibility in the age of AI.

• Diversity: Embrace diverse perspectives to better serve our global community.

• Excellence: Strive for the highest quality in everything we do.