Sales & Customer Service Representative

Location: Remote (U.S. based) Schedule: Part-Time or Full-Time 

Compensation:

• Full-Time: $45,000 base + uncapped commission

• Part-Time (contractor): $22–$25/hour + commission

Hours: Weekday, evening, and weekend availability is helpful. Many of our customers call outside of standard business hours.

No cold calling. Everyone you call has already submitted a request for help. There is outbound calling in this role, but it's follow-up with customers who have contacted us, not outreach to cold lists.

About moveBuddha

moveBuddha is a technology company that operates one of the largest online marketplaces in the country for moving services. Every year, thousands of people come to us to plan a relocation — comparing movers, pricing out a long-distance move, and figuring out what it actually costs to get from one home to the next.

The moveBuddha concierge is a new initiative. You’ll be part of a small, fast-moving team. The person in this seat works directly with leadership and has real influence over how we sell.

The Role

You'll be the first person a customer talks to after they request moving quotes. Your job is to understand the details of their move, answer their questions, and match them with the right moving company from our vetted partners. You'll also support customers who have already booked with service-related questions leading up to move day.

The work is consultative phone sales — inbound calls plus warm outbound follow-up — combined with customer support. It carries sales and conversion targets.

We're still early in building out this part of the business, so the process isn't fixed. Scripts, follow-up cadence, objection handling, and CRM workflow are all things you'll help shape based on what you find works on the phone.

Where this role leads

This is our first dedicated sales hire. Whoever does well here will help build the process and, over time, has the opportunity to help build and lead the team that runs it.

What You'll Do

• Take inbound calls from customers who have requested quotes

• Make outbound follow-up calls, texts, and emails to customers already in our funnel

• Gather move details and recommend the right solution

• Guide customers through the booking process

• Support booked customers with service questions through move day

• Document customer interactions accurately in our CRM

• Improve scripts, workflows, and customer communications as you learn what works

• Meet sales, conversion, and customer satisfaction goals

What You Need

• 2+ years of inside sales experience with high inbound and outbound call volume — required

• 2+ years of remote work experience

• A track record of meeting quota

• Comfortable handling common objections, including price shopping

• Organized enough to manage many open conversations and follow-ups at once

• Self-directed — you'll be given context and goals rather than close supervision

• Comfortable in a small company where processes are still being built

• Moving, relocation, home services, or marketplace experience is a plus

What This Role Is Not

To save everyone time:

• Not a management role. You'll be on the phone from the start. Team leadership is a possibility later, based on performance and fit.

• Not a scripted call-center job. You'll need to work out what's effective and adjust as you go.

How to Apply

Please include both of the following. Applications missing either one won't be reviewed.

1. Email your resume to careers@movebuddha.com with "No cold calls” as the subject so we know you've read the posting.

2. Attach a 60–90 second voice recording or video answering these two questions: 

   • Walk us through a deal you closed from an inbound lead.

   • How do you respond when a customer says they're just gathering prices right now?

This is a phone-based role, so we'd like to hear how you sound on a call.