Account Manager, EMEA

Mural, the leading visual work platform for the enterprise, makes teamwork feel like less work. Our intuitive visual workspace enables teams to easily work together and collaborate better using proven design-thinking techniques. Built for enterprise teams, Mural meets the most stringent of IT and regulatory requirements. Industry leaders — including IBM, ‌Microsoft, SAP, and Abercrombie & Fitch — choose Mural to help their teams accelerate innovation and problem solving at scale. Whether your team is fully remote, distributed, in the office, or still figuring it out, Mural brings teams across the enterprise together to do the work that matters most.

YOUR MISSION

Our belief is simple: making customers better, makes better customers. As an Emerging Account Manager you will manage a book of MURAL’s largest growing clients by applying a human-centered approach. Account Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and opportunistic upsells.

WHAT YOU'LL DO

• You are the point person for a portfolio of high growth enterprise MURAL customers

• Understand client business goals and anticipate future needs to deliver optimal solutions

• Drive planning sessions to ensure client is able to fully leverage MURAL to meet their transformation needs and hitting success milestones

• Leverage project management skills to ensure complex accounts with various stakeholders utilize and leverage MURAL across their business

• Own annual renewals and upsells across your customers

• Establish consultative and trusted relationships with clients

• Coordinate with cross-functional teams (Customer Success, Marketing, Product, Sales) to prioritize a cohesive and innovative customer experience 

• Develop best practices and process strategies to help the Account Management team scale 

• Elicit client feedback to act as internal advocate for our customers with MURAL’s product teams

• Phenomenal communication skills and organized project management

• Communicate regularly with your customers to evaluate satisfaction

• Actively work to make your teammates at MURAL successful 

WHAT YOU'LL BRING

• 4+ years experience in Customer Success and/or Account Management at a SaaS organization

• Ability to adapt and thrive in a fast paced environment where you enjoy innovating in your sales approach and sharing best practices across the organization

• Excellent project management skills and able to create and launch new initiatives 

• You have experience running 6-7 figure renewals and upsell within a fast paced SaaS company

• You have worked closely with behemoth, matrixed customers to drive product adoption and workflow change management

• An intrinsic love of learning and demonstrating best practices of new technology

• Gain fulfillment from helping others by means of public speaking and training

• A highly responsive, outgoing, energetic representative of MURAL 

• A self-starting, independent approach to managing your own work

• Ability to manage and interpret customer behavior/data to create valuable business outcomes

• A passion to help customers succeed and empathize with them

• An undying concern about new, better ways to solve problems

• This person will be based in EMEA

• You must speak a second European language, with a preference for Spanish

Equal Opportunity 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.