Service Desk Analyst

ABOUT THE TEAM

Our mission is to drive efficiency, transparency, and innovation across all GTM processes, enabling teams to deliver exceptional customer experiences and achieve business objectives seamlessly.

YOUR MISSION

We're seeking a detail-oriented Service Desk Analyst to join our Customer Experience team! In this role, you'll provide critical operational support to our Sales and Go-To-Market (GTM) teams. This is an excellent opportunity to build a career in GTM operations while gaining valuable exposure to enterprise SaaS business processes.

WHAT YOU’LL DO:

• Manage and maintain data accuracy across sales systems and databases

• Process and route internal support tickets according to established SOPs

• Maintain accurate team and territory information in our business systems

• Provide operational guidance to GTM teams on company policies and best practices

• Create and maintain process documentation to support team efficiency

• Identify and propose process improvements to streamline workflows

WHAT YOU’LL BRING:

• 1+ years of experience in sales operations, customer support, or similar role

• Exceptional attention to detail and accuracy in data management

• Demonstrated ability to manage multiple priorities and meet deadlines

• Ability to work independently while maintaining strong cross-functional communication

• Proactive approach to identifying and solving operational challenges

• Strong organizational skills and systematic approach to work

• Experience in the software/SaaS industry

• Proficiency with Salesforce CRM system

• English Proficiency: excellent written and verbal communication skills in English

Equal Opportunity 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.