Patient Coordinator

POSITION SUMMARY:

The role of the Patient Coordinator will be central to the success of the product lines across the Oncology, Organ Health, and Women’s Health business units at Natera. This position will focus on growing the relationship between Natera and its patients to ensure timely management of testing.  Core responsibilities include collaborating with adjacent teams to increase revenue and drive market development through direct sales by being the key contact for patient needs.  The Patient Coordinator will accomplish this by being the patient advocate within Natera.

PRIMARY RESPONSIBILITIES:

• Work with the Field Sales team and internal operations groups to maintain & support existing customers.

• Assess the needs of patients with a focus on customer support, coordination of logistics, and problem-solving.

• Maintain and support a service-oriented relationship with patients

• Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner.

• Help manage our business system tools (e.g. QlikView, Salesforce)

• Identify, nurture, and grow the patient relationship in order to influence and schedule ongoing testing.

• Performs other duties as assigned.

• This role works with PHI regularly, both in paper and electronic form, and has access to various technologies to access PHI (paper and electronic) to perform the job.

• The employee must complete HIPAA/PHI privacy training, General Policies and Procedure Compliance training, and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements.

QUALIFICATIONS:

• Minimum of 2 years of Call Center experience in an inbound and outbound capacity.

• Minimum of 2 years of sales experience 

• Background in medical or biological sciences preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Outgoing personality with excellent oral & presentation skills.

• Ability to think strategically as well as execute tactically

• Emphasis on competitive analysis and team-first attitude.

• Ability to relate and educate our technology to potential patients

• Strong quantitative and MS Excel skills

• Self-motivation, with the desire and capacity to work both independently and collaboratively

• Must act with a sense of urgency

• Excellent organizational and communication skills (written and verbal)

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Remote - USA

$55,000—$60,000 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page