Operations Lead

TITLE Operations Lead 
DEPARTMENT Operations 
DIVISION NP Digital 
LOCATION Remote – US  

ABOUT OUR COMPANY  

NP Digital (NPD) is a global award-winning performance marketing agency. In 2024 Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and AdAge listed us on their Best Places to Work list in 2024 and 2025. 

NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization.  

NP Digital focuses on creating innovative, adaptive, and data-driven digital marketing plans for our clients. Obsessed with helping companies grow and exceed their goals, NP Digital delivers on the mission of continually helping brands connect and engage with their audience.  

ABOUT THE OPPORTUNITY  

NP Digital is seeking an experienced Operations Lead to streamline processes and workflows across different departments, while spotting opportunities for improvements. Your role is to ensure the operational excellence and efficiency of our business practices. In this crucial position, you will collaborate with various teams to enhance our vendor management systems, contract administration, and operational troubleshooting efforts. This opportunity offers the chance to directly contribute to the optimization of our operational framework, fostering a culture of continuous improvement and innovation.   

This role is available due to an internal transition, offering a great opportunity for a new team member to join and make an impact.  

As part of our dynamic operations team, you will develop your professional skills in a supportive, fast-paced environment, positioning yourself as a key player in the ongoing success and growth of NPD.   

To be considered, candidates must currently reside and be eligible to work in the United States.  

ABOUT THE RESPONSIBILITIES 

• Monitor and action department mailboxes and maintain the Vendor repository, including vendor onboarding and payment reconciliation 

• Adhere to and support a zero-trust security framework by following company policies and escalating identified security risks 

• Review, document, and ensure compliance with client contractual requirements 

• Provide basic support for business systems (e.g., CRM, call recording systems, Project Management System), including troubleshooting errors 

• Test and validate changes in business systems and processes to meet specifications before rollout 

• Perform basic administration of CRM, Project Management, eSignature, and call recording systems, and collaborate on more advanced tasks with the Operations management 

• Engage proactively in troubleshooting and administration tasks by asking probing questions 

• Foster a continuous improvement mindset, actively participating in meetings to identify and implement efficiency opportunities 

• Translate user requirements into project specifications and communicate project statuses to stakeholders 

• Manage data entry tasks and handle multiple projects simultaneously, ensuring timely and accurate completion

• Basic Salesforce/CRM administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

• Coordinate escalated CRM issues with offshore development team

ABOUT YOU 

• 3-5 years of experience in operations, sales operations, or similar, preferably within a digital agency or similar fast-paced environment 

• Strong experience with Microsoft Excel, PowerPoint, Word, and Teams 

• Familiarity with SharePoint, eSignature platforms, project management fundamentals and basic Office 365 applications 

• Experience in vendor management, including onboarding, renewal processes, and payment reconciliation ideal 

• Basic understanding of contract review and approval processes 

• Demonstrated ability in troubleshooting operational issues 

• Capability to assist in the development and updates of operational guides and training materials 

• Experience in creating and maintaining simple process flows and forms ideal 

• Excellent organizational and time management skills, with a keen attention to detail 

• Self-starter who proactively addresses situations before they become problems 

• Strong communication skills, both written and verbal 

• A proactive attitude towards continuous improvement and the ability to act as a primary contact for such requests 

• Flexibility to adapt to changing priorities in a fast-paced environment

BONUS POINTS 

• Basic experience in CRM tools like Salesforce or HubSpot 

• Previous experience in a role requiring the maintenance of confidentiality and discretion 

• Ability to work collaboratively across teams and with a variety of projects and constituencies with varying skill and experience levels 

• A commitment to the mission and values of NP Digital, with a personal quality of integrity and credibility

ABOUT YOUR GROWTH 

As an organization, we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together. Career path opportunities for this department includes: 

• Operations Coordinator (typically 0-1 years)

• Operations Specialist (typically 1-3 years) 

• Operations Lead (typically 3-5 years) 

• Operations Manager (typically 5-6 years) 

• Senior Operations Manager (typically 6-7 years) 

• Director, Operations (typically 8-10 years)

ABOUT OUR BENEFITS

We offer a comprehensive and flexible benefits package to all regular, full-time employees. Benefits include but not limited to:  

• National Anthem Blue Cross medical plans; EPO, PPO, and HDHP options available 

• Flexible paid time off;16 weeks maternity and 6 weeks paternity leave

• Health Savings Accounts with employer contribution, Healthcare Flexible Spending Accounts, Dependent Care FSA 

• Vision and dental coverage 

• Employer-paid short-term disability and life and AD&D insurance

• Employer-paid premium subscription to the Calm app

• Employer-paid virtual healthcare support through First Stop Health

• Voluntary pet insurance for your furry family members 

• Voluntary accident, hospital indemnity, critical illness, and supplemental life insurance 

• New hire technology stipend to set up home office

• Employer-sponsored 401(k) retirement with Roth option

ABOUT THE COMPENSATION 

• Base Salary: USD $55,000.00 to $70,000.00; depending on experience and skills

• Discretionary annual bonus: Up to 10% of annual salary

ABOUT OUR CULTURE  

We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values: 

Think Big  
“Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.  

Own It  
“Own It” plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. “Own It” highlights ability to make the work yours and deliver creative results.

Have Fun  
“Have Fun” means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.

ABOUT OUR PRACTICES 

NP Digital takes a human-centric approach to hiring. AI tools may assist with administrative or creative tasks, but all evaluations and decisions are made by our awesome people. 

NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture! Our goal is to positively impact change through our actions, and we’re committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.