Senior Manager, Patient Content and Storytelling

Job Summary

OPEN Health’s Patient Engagement group offers thought leadership in the development and execution of patient engagement strategy for biotech companies developing therapies for rare diseases. Our clients seek to go beyond patient education to achieve broad patient activation and engagement.

Our Senior Manager, Patient Content and Storytelling plays a key role in capturing the voice of patient thought leaders to tell their stories in an engaging, relevant, and inspiring manner. Our storytelling team conducts in-depth interviews with patients to gain insight into their personal stories, including their diagnosis journey and their experiences living with a disease and receiving treatment. The storytelling team also helps facilitate the editing and review process to ensure compliance with all applicable guidelines.

Our versatile storywriters create various types of content, including interview guides, discussion guides, video scripts, emails, social media, and talking points. In addition to excellent interviewing and writing skills, the Senior Manager must be empathetic, detail-oriented, and capable of juggling multiple projects.

Essential Duties & Responsibilities

Conducting research for various disease states and learning about their impact on patients
Conducting in-depth patient interviews
Writing patient stories and other deliverables in the patients’ authentic voice
Refreshing previously written content to meet current business goals
Working on special projects as needed
Preparing outlines for patient/caregiver videos, traveling to on-site video shoots, conducting video interviews, and writing video storyboards and scripts

Experience, Skills, and Qualifications

Previous patient engagement experience with a biopharmaceutical company or patient engagement agency preferred
Bachelor’s or master’s degree, preferably in marketing, journalism, or health communication
An empathic, compassionate communication style
Ability to adhere to tight project timelines and work cooperatively with different key players
Strong writing, editing, researching, and proofreading skills
Ability to pay close attention to detail while working on multiple projects
Ability to collaborate comfortably with a 100% remote team
Basic understanding of legal and regulatory environment in pharmaceutical promotions, pharma industry guidelines, and other compliance-related issues
Superior communication skills (both written and verbal) and a proven ability to communicate effectively
Proficiency in MS365 including Word, Excel, PowerPoint, Outlook, Teams, and Zoom

Travel Requirements

10% potential domestic travel possible

About OPEN Health

OPEN Health unites deep scientific knowledge with wide-ranging specialist expertise to unlock possibilities that improve health outcomes and patient wellbeing. Working in partnership with our clients, we embrace our different perspectives and strengths to deliver fresh thinking and solutions that make a difference.

OPEN Health is a flexible global organization that solves complex healthcare challenges across HEOR and market access, medical communications, and creative omnichannel campaigns.

What we offer:

As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program

Competitive pay, generous paid vacation and holidays, and health insurance programs across all our locations
Ongoing training and development opportunities which foster and shape your individual career path
An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
Diverse, inclusive culture that encourages you to bring your whole self to work

If we sound like the sort of business environment in which you would thrive, then we would love to hear from you.

Senior Manager, Patient Content and Storytelling