Senior Account Manager - AdOps

ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR?

This is a very exciting and highly innovative time here at Outside.

OUR TRUE NORTH:

Outside Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 million of the world’s most passionate outdoor, wellness, and endurance enthusiasts every month. We inspire a broad and diverse audience to do the activities they love with greater enjoyment, inspiration, and knowledge and are dedicated to making real change in the outdoor and fitness industries.

Join our team: Sr. Account Manager, AdOps

The Advertising Operations team is a fast-paced dynamic team in need of an experienced and knowledgeable Sr. Account Manager, AdOps. By directly supervising and mentoring the AdOps Account Coordinator, you will play a key role in supporting the post-sales marketing team while managing the fulfillment and performance of digital display, video and email marketing campaigns. We’re looking for the right person to strengthen client relationships by providing strong communication and operational intelligence.

Within 1 month, you will:

• Be responsible for post-sale campaign launch including but not limited to: Review of contracted Terms & Conditions, client outreach and aggregating assets, securing site inventory across 15+ websites within the Outside brand, communicate order elements to all respective parties, QA trafficking setup, monitor and optimize campaign to meet client expectations and provide client with ad hoc and end of month reporting

• Manage the Account Coordinator of AdOps by providing training, coaching, support and performance feedback on a regular basis

• Test and provide any required technical adjustment of creative in time for campaign launch.

• Prepare and and participate in Wrap Up Reporting discussions with Client Success, Sales and the client.

• Focus on campaign pacing and performance to ensure campaigns are on track to deliver budget allocated to specific products

• Communicate specifications and ad operations timelines to clients in a timely and professional manner, and post-sale serve as the main ad operations point of contact for clients.

Within 6 months, you will:

• Optimize campaign flights both to meet guaranteed delivery as well as to achieve benchmarks provided by client in their request for proposal

• Identify and investigate 3rd party reporting discrepancies

• Collaborate with multiple departments including trafficking, editorial, digital planning, client success, custom content, email marketing, product project management from campaign launch through the end of campaign reporting cycle.

• Communicate campaign complications to salesperson and client and offer viable alternatives

• Achieve full comprehension of the functionality of video, display and email ad servers and the delivery and performance monitoring

• Practice the ability to problem solve and strategize, juggle multiple tasks while managing and monitoring a high-volume of digital campaigns

• Manage significant volumes of digital campaign details and issues while remaining organized and highly responsive to internal and external client needs

Within 12 months, you will:

• Be able to carry out the troubleshooting processes designed to identify and resolve issues caused by trafficking setup errors, mistakes in content management system or technology malfunctions.

• Obtain heavy knowledge within systems including Double Verify, Integral Ad Science, FatTai Adbook, Asana,Hubspot and Google Ad Manager

• Meet and exceed client expectations by providing the highest level of customer service and developing strategies to resolve issues as they arise.

• Mentor newer team members, stay informed on their client challenges and work with them to identify and enact solutions.

What YOU bring to Outside:

• 2+ years of experience in AdOps, Campaign/Account Management preferred

• Experience in effectively managing and developing a team

• Proficiency in using Google Ad Manager

• Bachelor’s degree required. BA in marketing, or related fields or equivalent experience.

• Must possess a strong working knowledge of the Microsoft Office suite (especially Excel) and Google Docs.

• Must be able to comprehend and articulate analytical data

• Experience in Double Verify, IAS and other ad verification UI’s an advantage

• Must exercise great proactivity with strong communication, customer relations, and analytical skills

• Ability to stay on task and follow outlined processes.

• Should enjoy working collaboratively across multiple departments

• Ability to excel in a fast-paced, detail-oriented environment

• A strong level of comfort and confidence in answering and/or resolving client inquiries is necessary

• You’re a fast learner who embraces change and brings along a “Can Do” attitude

We are unable to Sponsor or Transfer a VISA for this position

Remote jobs and those jobs that can be located in Boulder, Colorado: Employees can expect to be paid a salary between $67,000 to $90,000. Additional compensation may include a bonus or commission. Other benefits include health care, vision, dental, retirement, Flexible Time Away, sick leave, and many more. The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for this role, and may vary based on market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors