Project Manager I, Mid-Size Districts

About Panorama:

Panorama is a fast-growing national technology company focused on radically improving education. More than 2,000 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support. School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development.

Panoramians can choose to work fully remote anywhere within the Continental United States, in-person from our Boston office, or a hybrid option.

About the Role:

We're looking for a Project Manager to join our growing Client Experience (CX) team and support client projects with best-in-class service. Could this be you? 

In this highly visible role, as a Project Manager you will become an expert in our Panorama products and services to successfully design and implement survey programs and collaborate with cross functional teams to maximize client value and adoption for clients in our Premier service tier. Our clients in this segment are typically schools and districts serving between 9,000 to 15,000 students

You’ll need strong customer service, organization, communication, technical and problem solving skills to be successful.

Responsibilities: 

• You will manage a portfolio of  50 or more clients that sit within the Premier/Mid-Size tier client segment

• Deliver projects on time and error free by collaborating cross-functionally with other stakeholders such as Survey Operations & Technical Support

• Implement strategies to increase product adoption and maximize client value by collaborating with our Account Management Team

• Troubleshoot and successfully triage supports for clients experiencing technical issues by collaborating with our technical teams such as Tech Support and Engineering

• You’ll use PM tools such as the Panorama platform, Smartsheets, Salesforce, MS Excel, JIRA and Gainsight

• You’ll make sure our clients receive the highest level of service across all communication channels

• You’ll use PM tools such as the Panorama platform, Smartsheets, Salesforce, MS Excel, JIRA and Gainsight

• You will build your leadership on the team by supporting some functional and cross functional strategic projects aligned with the CX and company wide goals as needed

Our Ideal Candidate Has:

Experience supporting a high volume of clients and stakeholders simulteanously in the SAAS industry

• 0-2 years experience in a client facing role supporting partners/clients in the SaaS industry

• Experience working with a diverse set of clients from both high touch and self serve

• Ability to drive product adoption and maximize client value

• Experience/background in Education/EdTech is a plus

Superior project management and communication skills 

• Proven ability to manage a number of projects on tight deadlines with a high level of organization and accuracy

• Leverages various methods to keep portfolio and projects on track and the appropriate stakeholders informed

• Experience working across multiple cross functional teams to problem solve and support client health

• Communicates effectively and accurately to multiple stakeholder

Tech savvy and a quick learner 

• Experience troubleshooting technical issues quickly & accurately

• Can explain complex technical concepts or features clearly and accurately to different types of stakeholders

• Experience leveraging tools to maximize efficiencies and maintain portfolio organization

Base Salary: $65,200 - $87,000

The “Base Salary” range represents the low and high end of the anticipated salary range for this position across all US locations. The determination of this anticipated Base Salary range involves the consideration of many factors in making compensation decisions including but not limited to: unique skill sets, experience, training, performance, licensure and certifications, as well as other business and organizational needs. Our anticipated Base Salary determination is just one component of Panorama’s competitive total rewards strategy that also includes annual bonus or commission awards, equity awards, as well as other region-specific health and welfare benefits.

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. Panorama also has a policy on maintaining a drug-free workplace.

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