Manager of Customer Success

Company Overview:

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

Life at PartsBase:

One of the top benefits of working at PartsBase is the culture. We are a TEAM-focused organization, and everyone celebrates each other's successes. Our inclusive culture welcomes all employees and values their unique contributions to our success. Our clients tell us time and time again that our people set us apart from the competition. We naturally strive to hire the very best talent. The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Position Overview:
We’re seeking a dynamic Manager of Customer Success with a hunter mentality and a customer-first mindset. You’ll be responsible for identifying new business opportunities, nurturing long-term client relationships, and driving revenue growth within the aviation sector. This role bridges the gap between sales and support—delivering high-touch engagement while identifying expansion opportunities.

This is an ideal role for someone with aviation industry experience, a passion for client advocacy, and the ability to thrive in a fast-paced, tech-driven environment.

Key Responsibilities:

• Proactively identify and pursue new sales opportunities within the aviation industry

• Build and maintain strong relationships with clients including MROs, OEMs, airlines, and distributors

• Deliver exceptional customer service while managing a full sales cycle

• Collaborate cross-functionally with Sales, Marketing, Product, and Support to ensure client satisfaction

• Conduct regular account reviews, uncover expansion opportunities, and drive renewals

• Serve as the voice of the customer internally, surfacing trends and actionable feedback

• Stay current on industry trends and evolving market needs

• Help onboard new clients and ensure smooth adoption of PartsBase platform

Qualifications:

• 3–5 years of proven sales or customer success experience, preferably in B2B environments

• 2–3 years of experience in the aviation industry (MRO, OEM, distribution, etc.)

• Strong communication, negotiation, and relationship-building skills

• A hunter’s drive to win new business and a nurturer’s heart to grow lasting partnerships

• Highly organized and proactive with strong project management abilities

• Experience with CRM tools such as Salesforce, HubSpot, or similar platforms

• Ability to travel up to 20% to visit key clients, attend events, or support business development

Compensation & Benefits:

• Competitive base salary

• Performance-based bonuses and customer retention incentives

• Milestone and growth-driven incentive programs

• Comprehensive benefits package (Health, Dental, Vision, 401k)

• Career advancement opportunities in a fast-growing e-commerce platform