About Our Company:

At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 9,000 customers and more than 26 million devices. We make patching easier, boost security, and give IT teams their time back.

Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities.

About this Role:

We’re seeking an experienced and highly self-directed Account Manager to lead our customer and partner engagement strategy across the globe. This fully remote role offers the opportunity to manage a robust portfolio of 700+ existing customers and a large pipeline of active leads across SMB market segments.

You’ll be accountable for both revenue growth and retention, working closely with a regionally aligned Customer Engineer and reporting to a Europe-based leader. Your ability to influence stakeholders, orchestrate complex deals, and drive customer outcomes will be critical to success.

Responsibilities:

Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
Act as a trusted advisor, understanding client needs and aligning them with our solutions.
Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
Manage renewals and contract negotiations, ensuring a seamless client experience.
Address client inquiries, resolve issues, and proactively offer solutions to improve engagement.
Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients.
Ability to prioritize tasks and manage multiple accounts effectively.

Required Skills:

3+ years of experience in customer-facing B2B software sales, ideally focused on SMB
Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
Excellent communication, negotiation, and stakeholder management skills
A growth mindset; open to feedback, quick to adapt, and always looking to improve
Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices

Nice-to-Haves:

Experience in Software sales environment
Background in business development or consultative selling

Compensation & Benefits:

Competitive Base Salary: €53,000 - €65,000 based on experience and location.
Benefits:
Internet Stipend
Pension: 200% match up to 10%
Death In Service & Income Protection
Health & Wellness Benefit
Annual Leave
Holiday Days
Volunteer Days
Sick Leave
Bereavement Leave
Tuition Reimbursement
Charitable Donation
Matching Gym & Fitness Reimbursement
Learn more about our benefits here: https://patchmypc.com/careers#we-care.

€53,000 - €65,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Account Manager, SMB