Job Summary:

Payscale is seeking a Senior Manager, Revenue Operations, reporting to the Senior Director, Revenue Operations, supporting the Go-To-Market (GTM) Organization. We are looking for an experienced leader that will help scale and optimize our processes, use of technology, and rules of engagement spanning GTM teams. This high visibility role will support both Commercial and Customer Experience teams, which include Marketing, pre-Sales and Sales, Onboarding, Support, Services, and Customer Success. As part of the Revenue Operations leadership team, you will have exposure to key senior leaders and executives across the business with an opportunity to drive alignment and bring a fresh perspective.

The ideal candidate has experience in sales/marketing automation, capacity planning, compensation plans, forecasting, and driving rep productivity. This role will partner with functional leaders to orchestrate a seamless internal and customer experience—at scale. You will be supported by a team of knowledgeable and hardworking RevOps analysts keen on learning best practices and growing in their careers. You will be challenged to think creatively, lead through ambiguity, and bring order to chaos as we optimize the way that Payscale accelerates revenue growth and increases operational efficiency.

Key Responsibilities:

Collaborate with Revenue and Customer Experience teams to design and execute scalable solutions that support GTM strategies and drive exponential growth
Define and execute against a GTM tech stack strategy that both controls cost and facilitates key departmental goals, including optimized territory management, lead routing, customer interactions, etc.
Own and evolve the forecasting motion on behalf of commercial teams to include new business, cross-sell/upsell, and renewals
Oversee the operations component of compensation plans for quota carrying teams, including the design of spiffs and other incentives
Partner with functional leaders to create a scalable/repeatable capacity planning motion
Maintain, evolve, and enforce the ‘rules of engagement’ spanning GTM teams
Collaborate with the Business Systems team to optimize the integrations across systems and reduce the need for manual intervention
Partner with Deal Operations to reduce bottlenecks in the selling and renewing motions
Own the roadmap and prioritization of key enhancements and break-fix items for Salesforce on behalf of GTM teams
Support standards for GTM excellence in a high-performance culture, including key scorecards, agreed-to guiding metrics, operational design, and process
Partner with Enablement / corporate PMO to roll out key process changes and enhancements
Support the annual planning process in partnership with Finance and cross-functional leaders
Build an inclusive, results-driven team culture where all team members have an opportunity to learn and grow

Job Qualifications:

8+ years experience in strategy, operations, consulting, or similar ideally in the context of B2B SaaS
3+ years experience leading teams consisting of folks of varying experiences, backgrounds, and skillsets
Experience working in a matrixed organization supporting large teams with varying roles (e.g., quota-carrying roles like Inside Sales, Account Management, and Customer Experience teams like Onboarding, Support, and Customer Success)
You have an analytics mindset and are curious; you can ask the right questions to make data-driven decisions
Willingness to roll up your sleeves and contribute in addition to fulfilling leadership responsibilities
Ability to distill complex topics into simple decision points and next steps, especially with varying audiences in mind
Thrives in ambiguity and can see the forest for trees to move the needle for the business
You're a natural change agent who can bring others along for the journey; you excel at stakeholder management and can see problems from multiple angles
Proficiency with Salesforce, Marketo, Salesloft/Outreach, Gong, and ZoomInfo (or similar tools)
Familiarity with Gainsight, LinkedIn Sales Navigator, DemandTools, Asana, etc.
Expert in Excel and PowerPoint
A team player with a can-do attitude and excellent written and verbal communication skills

Compensation

In the spirit of pay transparency, we are excited to share that the base salary range for this position is $127,800 - $191,600, exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual corporate bonus of 15%. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

About Payscale

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 65% of the Fortune 500, Payscale provides a combination of diverse and dynamic data sources, experienced compensation services, and scalable software to enable organizations such as Angel City Football Club, Panasonic, Mars Global, eBay, American Airlines and PetSmart to make fair and appropriate pay decisions.

Pay is powerful. To learn more, visit www.payscale.com.

Location

Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter.

In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices. Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs.

When it matters (usually no more than a few times a year) we take the time to gather for in-person events.

Payscale has employees across the US, Canada, and the UK, however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

Benefits and Perks

All around awesome culture where together we strive to live our 5 values:

Respect every individual, work as a team
Be Customer first, customer centric
Have a Bias towards action
Commit to excellence (we give our best everyday)
Make Data driven decisions

An open and inclusive environment where you’ll learn and grow through programs and resources like:

Monthly company All Hands meetings
Regular opportunities for executive leadership exposure through things like AMAs
Access to continued learning & development opportunities
Our commitment to a continuous feedback culture which allows us to drive performance and career growth
A growing network of Employee Resource Groups
Company sponsored volunteer hours
And more!

Our more standard benefits

Flexible paid time off, giving you the opportunity to rest, relax, and recharge away from work
13 Paid Company Holidays, including 2 floating holidays (you choose!)
A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
Unlimited infertility coverage benefits through our medical plans
Additional supplemental health benefits offered to you and your family
401(k) retirement program with a fully vested immediate company match
16 weeks of paid parental leave for birthing and non-birthing parents
Health Savings Account (HSA) options and company contributions each pay period
Flexible Spending Account (FSA) options for pre-tax employee allocations
Annual remote work stipend to be used on wellness or home office equipment

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

Fraud Alert:

Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email recruiting@payscale.com

Senior Manager, Revenue Operations