Remote Property Management Operations Coordinator

Full-Time | 40 Hours/Week | 9:00 AM–5:30 PM Pacific Time | $1,750 USD/Month Starting Pay

We are a U.S.-based property management company looking for an exceptional Remote Operations Coordinator to join our team long-term.

This is not a part-time position, side job, or flexible-hours virtual assistant role.

You will work 40 hours per week during our U.S. business hours of 9:00 AM–5:30 PM Pacific Time. You may live anywhere in the world, but you must be comfortable making these hours your permanent working schedule, including adjusting with Pacific Time for daylight-saving-time changes.

We are looking for someone mature, dependable, highly organized, extremely comfortable with computers, and capable of taking ownership of important business processes.

What You'll Do

You will help coordinate and eventually take ownership of administrative and operational processes throughout our property management company.

Responsibilities include:

Coordinating tenant move-ins and move-outs
Following and managing detailed operational checklists
Marketing available rental properties
Assisting with new owner onboarding
Coordinating owner offboarding
Entering, maintaining, organizing, and auditing business data
Collecting tenant and property insurance documentation
Tracking insurance expirations and renewals
Monitoring company email inboxes and ensuring messages are handled
Assisting with incoming telephone calls when our receptionist is already assisting another caller
Tracking deadlines and outstanding tasks
Monitoring processes to ensure required work is completed on schedule
Following up with team members when their assigned tasks are becoming overdue
Completing certain tasks yourself when necessary to keep a process moving
Identifying missing information or incomplete work before it becomes a problem
Maintaining accurate records and documentation
Learning new software and systems quickly
Helping improve our processes as you gain experience

A major part of your job is making sure things don't fall through the cracks.

We do not want someone who simply waits for the next instruction. We want someone who learns our systems, watches the processes, notices when something is wrong or late, and takes appropriate action.

Our Core Values

LIKEABLE

We want people others enjoy working with. Be professional, respectful, helpful, and pleasant—even when solving difficult problems.

COACHABLE

Nobody knows everything. We expect you to accept feedback, learn quickly, ask good questions, and continuously improve.

EXCELLENCE

"Good enough" is not our standard. Details matter. Accurate information matters. Completing the entire checklist matters.

DECISIVENESS

We value people who can gather the available information, use good judgment, and move things forward instead of becoming paralyzed waiting for perfect information.

RELIABLE

If you say you're going to do something, we expect it to happen. Our customers, tenants, property owners, and coworkers depend on one another.

Required Qualifications

You must have:

Business-proficient written and spoken English
Clear, professional telephone communication skills
Strong computer skills
Excellent attention to detail
Strong organizational skills
Ability to learn unfamiliar software quickly
Ability to work across multiple applications and browser tabs efficiently
Experience managing checklists, deadlines, data, or administrative processes
Ability to work independently without constant supervision
Confidence following up with coworkers professionally when something is overdue
Good judgment about when to solve something yourself and when to escalate it
A professional and dependable attitude
A strong desire for stable, long-term employment

Property management experience is helpful but not required if you are an exceptional operations person and fast learner.

Work Hours — PLEASE READ CAREFULLY

This requirement is non-negotiable.

Your regular working hours will be:

9:00 AM–5:30 PM U.S. Pacific Time, Monday through Friday.

You must be actively working and available during these hours.

Before applying, please convert these hours into your local time zone and make certain you are genuinely comfortable maintaining this schedule long-term.

If these hours would interfere with your normal sleep schedule, family responsibilities, health, or long-term lifestyle, please do not apply.

We are looking for someone who has intentionally chosen a work schedule compatible with U.S. Pacific business hours—not someone who plans to "try to adjust."

Work Tracking & Accountability

This is a full-time, behind-the-computer position. During scheduled working hours, team members are expected to be actively working and available.

We use work-tracking software during working hours that monitors computer activity, including screen activity.

Applicants should understand and be comfortable with this requirement before applying.

The purpose of our tracking system is to provide accountability for a fully remote workforce and verify that scheduled working hours are being worked.

If you are uncomfortable using company-required work-tracking software or having your work-screen activity monitored during scheduled working hours, this position will not be a good fit.

Remote Office Requirements

Because this is a full-time remote operations position, your home-office infrastructure must be highly reliable.

You must have:

Primary internet connection of 100 Mbps or faster
A separate backup internet option
Backup power sufficient to continue working through normal local power outages
Reliable computer equipment
Quality headset/microphone for telephone calls and meetings
Private, dedicated workspace
Quiet professional environment during the entire workday

Your workspace must be suitable for professional telephone conversations and video meetings.

There should not be recurring background noise from animals, television, family conversations, other people taking calls, or household activity.

We understand that genuine large-scale regional disasters and emergencies can occur. Outside of exceptional events, however, dependable connectivity, electricity, equipment, and workspace are considered part of the requirements of this remote position.

Compensation & Benefits

Starting compensation: $1,750 USD per month

Payment is made twice per month through Wise.

After successfully completing the 90-day training and probationary period, you will be eligible for our paid-time-off program.

Between company holidays and personal paid time off, employees receive 20 paid days off per year.

We are looking for someone who wants to build a career with us.

As your skills, responsibilities, performance, and seniority grow, there will be opportunities for:

Increased compensation
Performance bonuses
Increased responsibility
Leadership opportunities
Potential participation in a percentage of company net operating profits

Our goal is to reward people who become increasingly valuable to the company over time.

Who Will Excel Here?

You may be a strong fit if you're the person who notices:

"That document hasn't been received yet."

"That deadline is tomorrow and this task isn't finished."

"That information doesn't match what's in the system."

"Nobody has responded to this email."

"This checklist has 14 items and only 13 were completed."

"I can fix this instead of waiting for someone else."

You like structure, checklists, organization, clean data, completed tasks, and knowing that everything has been handled correctly.

You are comfortable respectfully reminding another employee that something needs to be completed.

Most importantly, people can depend on you.

Our Interview & Selection Process

We take hiring seriously because we are looking for someone who can become a long-term member of our team.

This will be a multi-step interview and selection process.

Candidates who advance may participate in several stages, including:

Written application screening
Video introduction and English communication review
Initial interview
Skills and experience evaluation
Computer skills assessment for finalists
Final interview and reference verification

The computer skills assessment is designed to evaluate practical ability—not simply what is listed on a résumé.

Finalists should be prepared to demonstrate their ability to work efficiently on a computer, follow instructions, organize information, manage data, identify errors, use good judgment, and learn unfamiliar processes.

Please do not apply if you are unwilling to participate in a multi-step interview process or complete a computer skills assessment.

Application Instructions

Please do not send only a résumé.

Along with your résumé, please answer the following:

What country and time zone do you currently live in?
What exact local hours would 9:00 AM–5:30 PM Pacific Time be for you?
Have you previously worked U.S. Pacific business hours for at least one year? If yes, describe the position and how long you maintained that schedule.
What is the download AND upload speed of your primary internet connection?
Describe your backup internet connection.
Describe your backup-power system and approximately how long it can power your computer and internet equipment.
Describe your dedicated workspace.
What computer do you currently use? Please include the operating system, processor, RAM, and number of monitors.
Rate your computer skills from 1–10 and give us three examples that justify your rating.
Tell us about a situation where you noticed something important was going to be missed even though it wasn't technically your responsibility. What did you do?
Tell us about a time you had to remind a coworker that they were behind on something important. How did you handle it?
What does "reliable" mean to you in a remote position?
Why are you specifically interested in a position working Pacific Time hours long-term?
Are you comfortable using company-required work-tracking software that monitors your computer/screen activity during scheduled working hours?
Please provide a short video introduction of approximately 2–3 minutes. Introduce yourself, explain your recent work experience, and tell us why you believe you would excel in this position.

Applications that do not answer these questions completely will not be considered.

This is a long-term, full-time position for someone who wants to become an important member of our operations team.