Sales & Operations Manager

We are seeking a detail-oriented and commercially driven Senior Executive – Sales & E-commerce Operations to manage and optimise the day-to-day performance of Reflaunt-powered resale platforms.

This is a cross-functional role at the intersection of digital merchandising, partner management, operational execution, and AI-enabled workflows. You will play a key role in leveraging data and emerging technologies to drive efficiency, improve catalogue quality, and unlock growth opportunities.

The ideal candidate is analytical, tech-savvy, and solution-oriented, with the ability to work across stakeholders while continuously identifying smarter, more scalable ways of working.

Tasks

E-commerce Merchandising

• Own and optimise online merchandising across categories, brands, and resale programs

• Manage product onboarding, categorisation, tagging, and content accuracy

• Ensure accurate product lifecycle status (active, hotlist, markdown, rejected, etc.)

• Monitor stock availability, pricing, and sell-through performance

• Drive seasonal drops, launches, and trading initiatives

• Identify gaps, risks, and opportunities impacting sales and customer experience

• Leverage AI-enabled tools to enhance catalogue quality, content enrichment, and merchandising efficiency

Sales & Partner Operations

• Manage day-to-day coordination with assigned brand partners

• Drive partner onboarding and ensure ongoing operational alignment

• Track and resolve issues related to cancellations, returns, stock sync, and catalogue errors

• Share regular performance insights and actionable recommendations with partners

• Ensure adherence to Reflaunt processes and SLAs

• Use data and AI-driven insights to proactively identify partner growth opportunities

Operations & Fulfilment

• Oversee order flow and ensure smooth execution from listing to delivery

• Coordinate with operations, logistics, and warehouse teams

• Monitor inventory health and proactively flag discrepancies

• Drive resolution of fulfilment-related issues impacting customer experience

• Identify and implement process improvements, including automation and AI-led efficiencies

Performance & Reporting

• Own tracking of key KPIs: sales, conversion, sell-through, cancellations, and availability

• Deliver weekly and monthly performance reports with actionable insights

• Conduct ad-hoc analysis across categories, partners, and campaigns

• Maintain dashboards and ensure data accuracy

• Leverage AI tools and data models to identify trends, forecast performance, and recommend actions

Cross-Functional Collaboration

• Work closely with Operations, Tech, Commercial, and Marketing teams

• Act as a key link between merchandising, partner needs, and operational execution

• Support resolution of catalogue, pricing, and fulfilment issues

• Contribute to building scalable, tech-enabled processes as Reflaunt grows

Requirements

Experience

• 5-7 years of experience in e-commerce, sales operations, merchandising, or similar roles

• Experience with marketplaces or resale models is a plus

• Exposure to fashion, luxury, or sustainability-driven businesses preferred

Skills

• Strong attention to detail and organisational skills

• Commercial mindset with understanding of e-commerce performance metrics

• Proficiency in Excel / Google Sheets (pivots, basic formulas)

• Strong communication and stakeholder management skills

• Ability to manage multiple priorities in a fast-paced environment

• Comfortable working with AI tools and digital platforms to improve workflows and efficiency

• Curiosity and adaptability towards emerging technologies and automation

• Proactive, ownership-driven, and solution-oriented

Benefits

Why Join Reflaunt

• Rare hybrid role with real creative and strategic authority — you own the product and the brand

• Work directly with the CEO and influence company direction from day one

• VC-backed company entering its next phase of growth — significant career upside

• Build meaningful technology with measurable environmental impact in the circular fashion economy

• Backed by Fashion for Good, the CEO of Balenciaga, and Madaluxe

• 100% remote with a collaborative, international team