Content & Social Media Intern

About the Company

Relay Commerce is building a portfolio of software solutions to help merchants scale e-commerce and simplify their marketing tech stack. Powered by a centralized customer data platform, Relay’s suite of software tools allows merchants to automate key revenue generation workflows to drive organic growth and increased profitability.

The Relay ecosystem currently consists of seven software products that accelerate merchant revenue growth through email marketing automation, user generated content management, on-page conversion optimization, retention analytics and bookings management. Relay’s products are established as key tools in the SMB e-commerce revenue generation stack, servicing more than 35K customers globally that collectively generate >$1BN in GMV annually.

Relay is actively building the ecosystem by acquiring commerce enablement tools primarily serving e-commerce merchants on platforms including Shopify, BigCommerce, and Wix. Relay acquires ‘ready to scale’, oftentimes bootstrapped businesses, and invests in people, processes, and products to accelerate the product roadmap and growth.

About the Role

We are seeking a motivated and creative Content Marketing/Social Media Intern to join our team. From bringing approved drafts to life on our platforms to creating scroll-stopping social media posts, you’ll be at the heart of our content engine. 

You will work closely with our Content Marketing Manager and our Product Marketing Manager, ensuring every piece of content is not just published but impactful.

About our Products

Peel & Flockler

Peel Insights is a retention data analytics platform for seven-figure and larger D2C and e-commerce brands. It helps data-driven and customer-obsessed D2C brands by providing insights that improve retention, boost LTV, and increase repeat revenue. Peel powers customer and retention data analytics for hundreds of Shopify and Shopify Plus brands. D2C brands not on Shopify can also use Peel seamlessly.

Flockler is a social media aggregator tool that helps marketers, and businesses display social media feeds on their websites and digital screens. This helps increase time spent on the website and drive conversion.

Fomo & SmartrMail

Fomo is an onsite conversion marketing platform that helps e-commerce and SaaS marketers and small business owners build credibility, improve conversions, and eventually boost sales. The Fomo marketing platform offers various notifications, such as Social Proof, Push Notifications, Abandoned carts, and more.

Smartrmail is an email marketing platform that helps e-commerce businesses with all things email marketing - list building, sending tailored email campaigns, and increasing revenue and retention. For most of its journey, SmartrMail has been an email marketing solution for e-commerce businesses hosted on Shopify, Bigcommerce, and Neto (an e-commerce platform in the Australian market).

Key Responsibilities

1. Content Publishing

• Manage the end-to-end process of content publishing from approved drafts.

• Ensure accuracy, consistency, and alignment with brand guidelines in all published content.

• Coordinate with the content, design, and web development team to schedule and publish content across various platforms.

2. Social Media Management

• Craft and curate social media posts that are not just seen but remembered.

• Keep your finger on the pulse of social media trends, injecting our feeds with fresh, engaging content.

• Collaborate with the marketing team to brainstorm new ways to captivate and grow our social media audience.

• Coordinate with design resources for asset creation and publishing.

3. Content Marketing Support

• Assist the Content Marketing Manager in various content marketing activities, including content scheduling, performance monitoring, and reporting.

• Research industry trends, audience preferences, and competitors to inform content creation.

• Support the development of content calendars and coordinate with external content creators (when directed) to ensure timely and relevant content delivery.

3. Community Management & Content Distribution

• Scoping existing conversations about our products across the web and discovering new ideal platforms, communities, forums and ensuring we have an active presence there.

• Managing community Slack channels for the BUs and looping all comms and feedback with relevant internal teams. 

• Repurpose existing body of content for an omnichannel marketing approach.

Qualifications

• Currently pursuing a degree in Marketing, Communications, Journalism, or a related field.

• A natural storyteller with a flair for writing, editing, and proofreading.

• Social media savvy—you're up-to-date with the latest trends, platforms, and content types.

• Basic understanding of content marketing principles and digital marketing strategies.

• Ability to work independently and collaboratively in a fast-paced environment.

• Self-starter, creative thinking, and problem-solving skills.

• Ability to manage multiple tasks simultaneously.

What We Offer

• Paid internship + Internship Certificate.

• Potential for future career opportunities within the company.

• Hands-on experience in content marketing and social media management.

• Mentorship and guidance from experienced B2B SaaS marketers.

• Opportunity to contribute to meaningful projects that impact our brand's growth.

• A collaborative and supportive work environment.

Our Hiring Process

• HR Screening - 15 to 30 Minutes

• Take Home Assignment - To be completed in 1 to 2 Hours

• Hiring Manager & Head of Marketing Interview Round - 30 to 45 Minutes

$300 - $500 a month

Number of open positions: 2

Relay Commerce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.