Benefits Operations Specialist

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

The position

This is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as Benefits Operations Specialist.

In your role, you will have the opportunity to develop yourself as an experienced international Benefits Specialist. Check out here in the 70+ countries in which we already operate.

You will report to our Benefits Operations Manager.

What this job can offer you

Provide delightful support to Employees and Clients re: Benefits in multiple areas
- Benefits plans key attributes, including pricing, coverage and claims
- Benefits plans enrolment / access, fruition and dis-enrolment
- Benefits invoicing / billing
- Benefits Remote platform
- Benefits vendors’ platforms
Process and solve tickets and escalations in Zendesk / e-mail
Execute with care and precision data relates tasks (preparation, entry, download etc.)
Help define / detail and execute on Standard Operating Procedures
Work closely and effectively within the Benefits team and with other Remote departments to analyze customers’ needs and deliver and appropriate solution
Constantly research and systematically distill written knowledge in Notion
Be able to go from “scout to scale” and actually start things up and get things done
Be an internal and external champion of Remote's values and Lifecycle team's goals

What you bring

Obsessed to provide an excellent customer service experience
Strong organizational and time management skills
- you constantly prioritize workloads
- you thrive to meet deadlines
Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
Ability to work in a fast-paced environment and multi-task effectively
You are a manager of one
Proficient in Zendesk, Notion, Slack, Google suite; ability to learn other programs as required
Writes and speaks fluent English
It's not required to have experience working remotely, but considered a plus

Practicals

You'll report to: Benefits Operations Manager.
Team: Benefits
Location: Iberia
Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

Benefits

Our benefits & perks are explained in our public handbook at remote.com/benefits.

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!