Customer Success and Onboarding Executive

Why SalesApe?

Join SalesApe, one of the fastest-growing AI companies, recognised as a leader in cutting-edge AI technology and backed by over $20 million from top VCs.

We’re at the dawn of a powerful evolution, set to transform society with our tech. Our mission? To tackle inequality by empowering a huge market of non-tech SMBs—93% of all businesses, think construction, automotive, real estate, and more. While the tech industry has compounded its growth with computing power, these businesses have been technically starved.

With AI agents and our natural language interface technology, we’re unlocking huge productivity gains for our clients. It’s deeply rewarding to see firsthand the transformation in small businesses as they embrace their agent—not just as a tool, but as a trusted, hard-working member of their team. The emotional bond our clients feel toward their agent is undeniable—they often tell us their ‘Ape’ has become part of the family.

Our vision is to become the ‘brain’ of a business, spinning out agent workers, freeing up time and simplifying operations, to ensure humans spend more time in real-life interaction.

If you’re ready for intense, high-energy, meaningful work, come make a real impact with us at SalesApe.

Our Vision, Mission and Purpose

"Compute—the raw power of computers—is now accessible to people who don’t use computers. The closest invention humanity has seen to this shift was electricity. When electricity arrived, it didn’t just light up homes—it transformed industries, democratized wealth, and empowered everyone. Today, with AI, we have the opportunity to do the same for the real economy."

APE AI is democratizing technology, bringing the power of compute to businesses that have been left behind. We’re empowering real people—small business owners whose success directly impacts their families, communities, and society at large.

This mission is personal: it’s about fairness, health, happiness, and thriving societies. Humans weren’t built to spend their lives staring at screens. Ape AI is helping businesses that create real-world value thrive at the same pace as tech giants.

Role Overview: B2B SaaS Customer Success & Onboarding Executive

SalesAPE.ai seeks a highly motivated B2B SaaS Customer Success and Onboarding Executive to work closely with all new and newly launched clients to support them in their success using AI agents.

You’ll be instrumental in understanding client needs, helping them set up and train the perfect AI SDRs, and be their go-to person during their early months to ensure that they are set up to get a strong ROI from our tech and become raving fans.

This role is ideal for a self-managing, growth-oriented individual with a proven track record in self-learning and enhancing sales skills.

Key Responsibilities

• Be the first point of contact for new clients and understand their needs from the moment they sign up

• Coordinate and complete the setup and training of high-performing AI agents using our platform

• Provide training and assistance to new customers in how to optimise their use of our technology

• Build basic API-based integrations between our platform and 3rd party tech used by our customers

• Manage the QA, testing and launch process, providing active monitoring of all newly launched AI agents

• Manage any support requests that come in from the clients you’re onboarding and call in help from others in the team where needed

• Understand clients’ goals in improving sales performance and coach them in how to increase engagement, conversion, and sales revenues

• Analyse the performance of all newly launched agents weekly and make recommendations for improvements

• Take ownership of actioning improvements you see and drive for results

• Prepare for and hold regular account performance check-in calls with new clients to ensure strong ROI and satisfaction after onboarding

• Create advocates out of customers to drive referrals and collect NPS scores, testimonials, case studies, and reference contacts for sales and marketing usage

Requirements

• Background or degree in maths, computer science, product development, mechanical engineering, or similar logic/solution-building discipline

• Proven Customer Success experience in B2B SaaS, specifically with SMEs

• Self-managing with a strong growth mindset

• History of self-learning through books, courses, and other resources to refine sales skills

• Renowned as a provider of a great customer experience in customer success or support roles

• Skilled in digital communication and online tools/platforms, especially comfortable on video calls with clients

What We Offer

• A pivotal role in a fast-growing AI startup with a unique product offering

• Competitive compensation

• A chance to grow to lead a team in a high-growth market

• A collaborative, innovative, and supportive work culture

• Opportunities for professional growth in the emerging field of AI solutions

• Freedom and autonomy as principal values