Program Manager

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

We’re proud to partner with some of the most recognized names across the globe including the Dallas Cowboys and Liverpool F.C., as well as the NFL, MLS, half of the English Premier League, and theaters across NYC’s Broadway and London’s West End.

As a Program Manager, you will be responsible for ensuring that the strategic, operational, and project needs of the program are managed, facilitated, and organized. Reporting to the Global Head of PMO, you will enable the account teams to execute, deliver, and be forward thinking with mid and long-term goals, establishing the Client-SeatGeek partnership as a model for the Ticketing Industry.

What you’ll do

• Serving as the operational leader for assigned accounts, work with the SeatGeek Enterprise (SGE) account and leadership team to define and drive SGE strategy within SeatGeek and across the client

• Executive-level ownership of key client meetings and key leadership meetings, when required

• Prepare presentation material for management and client executive meetings

• Own communications with and on behalf of the client to scope new pieces of work, direct projects, manage client expectations, escalate risks, prioritize and report on performance

• Direct the evolution of the program through continuous risk and optimization assessments, with concrete governance structure

• Partner with Strategic Account Manager to drive the health of the client through strategic operational focus (theme analysis and planning)

• Manage the multiple projects, deliverables and resources for the assigned key account(s) by driving all teams (the client and SeatGeek) to prioritize, allocate resources, and manage risk

• Provide a high level dashboard to give an executive overview to the client and to SeatGeek on the state of the nation of all components that are part of the client’s program

• Build collaborative relationships that increase the client’s perceived value of SeatGeek’s Services, Support and Product, enabling future SeatGeek’s business opportunities

• Must be able to travel or be onsite with the assigned client(s) up to 25% of the time

What you have

• 5+ years of program management or senior-level project management experience that includes creation of project plans, project schedules, risk mitigation, escalation plans and associated project materials; alongside governance and stakeholder management

• Strong leadership skills- you excel at taking ownership to lead and drive a team forward with agility where there is ambiguity of process

• Interest in creating and managing program portfolios and required process and tools

• A proven track record of managing operations for enterprise clients within the SaaS space

• Experience having risk mitigation and prioritization conversations with executive level at large clients

• Comfort holding everyone around you accountable - clients and SeatGeek alike

• The ability to establish governance and communications for a large program

• Experience managing project documentation (including risk registers, schedules, incident logs etc.)

• A solution-oriented mindset and the ability to build an atmosphere in which you can spark creative thinking to navigate challenges

Perks

• Equity stake

• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely

• A WFH stipend to support your home office setup

• Flexible PTO

• Up to 16 weeks of paid family leave

• 401(k) matching program

• Health, vision, dental, and life insurance

• Annual subscriptions to Headspace, Ginger.io, and One Medical 

• $120 a month to spend on tickets to live events

• Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $80,000-$120,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!