Technical Account Manager

About Semgrep

Our mission is to make world-class software security available to everyone. This means building program analysis tools that are open source, easy to use, powerful, and fast. It also means building a team with security expertise and a passion for great developer experiences. Most of all, it means working with honesty and respect in a diverse community of dreamers and builders. We’ve redefined static analysis tooling by committing to all of these, and turned our project, Semgrep, into an essential safeguard for code at Snowflake, Dropbox, and more.

About the role

The Technical Account Manager (TAM) is a critical role that services Semgrep’s largest customers. Our TAMs drive the implementation and on-going adoption of Semgrep for their book of business. TAMs will own various meetings with their customers including the onboarding, monthly check-ins, and executive business reviews to ensure customers are actualizing the value of Semgrep across our suite of products. This customer-facing role also partners with many teams within Semgrep - including Sales, Product Management, and Engineering.

Location expectations:

• This role can be fully remote, located anywhere in the US

Prior experience in a fast-paced, tech environment is helpful, but we are more interested in your problem solving skills than your pedigree. So if this opportunity excites you but you don’t meet the exact requirements, apply anyway!

What you’ll do

• Provide guidance and troubleshoot technical implementations of Semgrep to ensure the onboarding process is completed in a timely manner for our customers

• Host monthly check-in’s with customers to understand their successes and challenges

• Partner with Sales to host executive business reviews with our users and the executive buyers of Semgrep

• Advocate on behalf of your customers for product roadmap items to evolve our product suite and features

• Evolve our best practices to deliver exceptional service to our customers

• Contribute to documentation to widen the available information for how to use our products

You are ideal for this role if you have

• Excellent written and verbal communication skills.

• A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc.

• Familiarity with Web Application Security concepts including OWASP Top 10.

• A background or genuine interest in DevSecOps or AppSec

• A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience

• 2+ years of experience working in a customer facing role - prior experience as a Technical Account Manager or an Account Manager for a highly technical product is preferred

Compensation

Salary Range: $110,000 - $147,000

Our compensation package includes equity and benefits in addition to salary.

Please note that the range listed is for someone based in the San Francisco Bay Area.

What we offer

Our goal is to competitively and fairly compensate every Semgrep employee with a system that equally rewards those who are vocal and those who are less comfortable making demands during the final steps of the hiring process. To that end, we generate internal compensation bands that are used when discussing and negotiating salaries. We update these based on market data to make sure they’re above the average for comparable roles.

We also invest in our employees’ well-being and long term success with comprehensive health plans, generous vacation time, 401k, learning stipends, and more. Our benefits are for everyone, so that you’re taken care of, and we work with individuals to make sure they have what they need, whether that’s quiet work space, adjusted hours, or something else.

Who we are

We have people from France and the Philippines, physics and philosophy, formal methods research and full fledged corporations. We’re new parents and new grads, aspiring authors and aspiring Americans, dog lovers and dogfooders. We get together often to bike, bake, and meet up in parks. In our interactions, we believe respect and honesty go hand in hand, and prioritize both.

Semgrep is an equal-opportunity employer seeking a diverse range of backgrounds. We value who you are — including your cultural heritage, your socioeconomic status, your age, your race, your gender, your sexual orientation, your disabilities. We value what’s vitally important to you — your family, your religion, your politics. We value what you love in this world — your music, your weekend pursuits. We believe in welcoming varied professional backgrounds, educations, and interests. If you’re exceptional in your role, believe in Semgrep’s mission, and treat Semgrep’s values as your own, you belong here.