E-commerce Senior Account Manager

Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote-first (1 days per month in-office - Hambi Media HQ, Oval, London)
Compensation: £40,000 – £50,000 + Bonus + Benefits + 27 Days Holiday

About the Soar Group

The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one:

• Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK.

• For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale.

• Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio.

Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof.

What Sets Us Apart

• Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised.

• Highest independent agency spend on Meta in 2025.

• Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.

• Two production studios (London and Manchester)

• Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts.

Requirements

We are looking for someone deeply embedded in the DTC/ecommerce world.

You understand:

• Performance creative

• Paid social growth

• E-commerce launch cycles

• Creative testing velocity

• Scaling consumer brands

• Retention and revenue conversations

• How fast-moving founders operate

You’ve likely worked with e-commerce brands before and know the pace, pressure, and expectations that come with scaling them.

This role is for someone who can confidently lead high-growth DTC accounts while managing and elevating a pod of Account Managers underneath them.

Client & Commercial Leadership:

• Own senior relationships across larger, higher-impact accounts

• Lead strategic client conversations, performance reviews and planning

• Guide clients through launches, pivots and scale moments

• Spot upsell, retention and growth opportunities

Pod & People Management:

• Line-manage Account Managers within your pod

• Coach AMs on communication, organisation and client ownership

• Raise delivery standards across accounts and workflows

• Support hiring, onboarding and development of AMs

Delivery & Quality Control:

• Oversee UGC and creative workflows across the pod

• Ensure launches are planned, resourced and executed cleanly

• Act as escalation point for delivery or client risk

• Maintain consistency across processes and client experience
  

What you bring:

• 4+ years’ experience in agency account management

• Proven experience managing or mentoring Account Managers

• Strong understanding of performance creative, UGC and launch cycles

• Confidence running senior client conversations independently

• Commercial awareness — retention, margin, and growth matter to you

• Calm authority — clients and teams trust your judgment

Who you are:

• A true manager - you enjoy leading people, not just accounts

• Standards-driven - you care about quality and consistency

• Accountable - you own outcomes across your pod

• Structured and decisive - you bring order and clarity

• A role model - AMs learn by watching how you operate

Benefits

• Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.

• Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.

• Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.

• Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.

• Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programmes.

• Remote working with 1 day a month in London Head Office.