Support Specialist

Overview:

SOFTSWISS continues to expand the team and is looking for a Middle Support Specialist. We need a true, experienced, and accomplished professional who shares our culture and values.

Key responsibilities:

• Responding to customer queries in a timely and accurate way via Jira system, emails, or chats

• Identifying customer needs and assisting customers with their queries

• Escalate technical issues, interaction with associated departments via Jira helpdesk system

• Follow communication procedures, guidelines, and Company policies

• Knowledge of the admin area, the ability to use all the provided tools (training)

Experience needed:

• Work experience of 1+ year in IT company

• Fluency in Russian and English (B2+)

• Knowledge of 1C

• Experience with Jira or other helpdesk/ticketing systems

• Computer literacy

• The ability to multitask and work under pressure

• Self-organization

• Responsible attitude

• Positive, can-do attitude, “solution-finder”

• Naturally helpful and service-minded · Soft skills to be able to deal with challenges professionally

Nice to have:

• Understanding of financial or accounting processes will be a strong advantage

What we offer:

• Full-time remote work opportunities and flexible working hours

• Comprehensive Mental Health Programme

• Private Insurance

• Sports program compensation

• Free online English lessons

• An additional 1 Day Off per calendar year

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.