Program Operations Manager

Who we are

SWORD Health is a pioneering digital healthcare company working to relieve millions of people suffering from musculoskeletal pain. Our groundbreaking solution pairs licensed physical therapists with an artificial intelligence-powered digital therapist to help people overcome chronic and post-surgical pain faster and more cost-effectively than anything out there. We’re on a mission to reduce U.S. healthcare costs by $70B by making it simple for people to recover at home, without resorting to imaging, surgeries or opioids.

What you’ll be doing:

• Enhancing the effectiveness of our Digital Physical Therapy program by ensuring frequent, timely, and relevant engagement with members to guide them successfully through their journeys and meaningfully improve their lives

• Conducting in-depth data analysis to identify opportunities for program improvement.

• Designing and implementing new processes and training standards to elevate program quality and consistency

• Developing a comprehensive understanding of our programs to inform decision-making and strategic planning

• Partnering with expert clinicians to solve complex edge cases, drawing insights to scale improvements across the program.

• Leading, motivating, and coaching a team of highly motivated and driven operations associates and clinicians, continuously raising the bar for performance and engagement.

What you need to have:

• 5+ years of experience in consulting, banking or a fast-growing startup

• A data-driven mindset and strong analytical ability, paired with extensive experience on Looker, SQL and Google Sheets

• A strong bias towards execution, a hands-on approach and the ability to adapt quickly as priorities shift

• Sound critical-thinking, sharp analytical ability and clear communication and decision-making skills

• A proactive, self-start attitude that allows you to drive change independently

• A proven people leader with the ability to run teams effectively

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;

• A bright future at a promising high-tech startup company;

• Career development and growth, with a competitive salary;

• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;

• A flexible environment where you can control your hours (remotely) with unlimited vacation;

• Access to our health and well-being program (digital therapist sessions);

• Remote or Hybrid work policy.