Senior Biz Ops & People Experience Generalist

About TheyDo

Every company wants to become more customer-centric. At TheyDo, we make that ambition real. Our AI-powered journey management platform helps the world’s largest enterprises align around what matters most: their customers. By bringing scattered data and teams together, we empower smarter decisions and better experiences.

Since 2019, global leaders across industries — including Ford, Cisco, Johnson & Johnson, Siemens, Home Depot, and Lufthansa — have trusted us to scale journey management and deliver measurable impact.

Backed by $50M from top-tier investors, including Blossom and 20VC, we are building a category-defining company. Our fully remote team of 100+ TheyDoers represents 30+ nationalities across 27 countries, united by a customer-led, people-first culture.

Our mission is clear: Make journey management the most powerful business tool in the world.

If you’re looking for a place where your work shapes the future of how companies operate, join us. Let’s build it together.

The Role

Join us in a high-impact, dual focus role where People and Strategy come together to shape how our company operates and grows. You’ll play a central role in connecting our global team and driving the execution of our most important priorities. You’ll help build a culture where people feel informed, supported, and inspired.

This is a full-time permanent role for someone who thrives on variety and ownership. You’re comfortable jumping between business and people operations, building processes from scratch, and making things happen. This role will ideally suit someone who is a highly organised and proactive communicator who can pivot from a quick Slack message to presenting a company-wide update.

What You’ll Do

Connect the Team

• Own our onboarding program, ensuring new hires feel welcomed, prepared, and set up for long-term success

• Organise and host our bi-weekly all hands/AI Q&As

• Lead our annual company retreats, from logistics to itineraries

• Support functions in planning and coordinating in-person team meet-ups

Drive Operations & Strategy

• Partner with our CEO and executive team to set priorities, track progress, and drive execution of strategic initiatives

• Translate high-level goals into actionable plans, timelines, and measurable outcomes

• Identify operational risks, process gaps, and cross-functional dependencies, and drive actionable solutions

• Partner with our Principal People Operations Specialist to continuously improve people operations and employee experience initiatives

Enable Leadership

• Lead internal communications, partnering with the leadership team to manage communications and updates effectively

• Organise and attend our quarterly leadership team meet-ups, ensuring alignment, accountability, and follow-through on agreed actions

What We’re Looking For

Experience

• Experience working within a growing remote or hybrid SaaS organisation

• Experience in strategy and operations, business operations, people operations, employee experience, or similarly cross-functional operational roles

• Experience planning and coordinating in-person company events preferred

• Third-level education in Human Resources, Business, Operations, Psychology, or a related field preferred

Skills

• Strong generalist mindset

• Comfortable working across modern SaaS and AI tooling

• A self-starter who thrives in autonomous environments

• Strong communicator with excellent interpersonal skills and attention to detail

• Pragmatic and solutions-oriented

• Comfortable managing multiple priorities simultaneously

• High emotional intelligence with genuine care for people and collaboration

• Coachable and growth-oriented

What We Offer Our Permanent Employees

• 💰 Competitive compensation and pre-IPO equity

• 🌍 Fully remote working with flexible hours

• 🩺 Health Insurance benefit

• 🌴 Flexible holiday days – minimum of 25 days paid holiday per year, plus public holidays and three extra days during annual winter shutdown

• 🧠 Learning and Development budget

• 🧘‍♂️ Wellbeing budget

• 👪 Paid parental leave (6 months for primary carer, 6 weeks for secondary carer)

• 👨‍💻 Home office or co-working support

• 🗺️ Company events (recent retreats in Spain, Portugal, and France)

• ⚒️ Latest tech & tools (MacBook Air or Pro, Gather, Slack, Notion, Loom, G:Suite, TheyDo)

• 🚀 Continuous growth of our benefits package

About TheyDo

Our core values are the driving force behind every decision we make:

• We ‘Journey together’ along a path of collaboration and synchronization

• We ‘Own it’, never shying away from taking action or making decisions

• Our ‘Cloaks off’ mentality ensures transparency and integrity

• We ‘Simply to accelerate’, cutting through complexity to focus on what truly matters

• ‘Customer Fueled’ innovation is at the heart of our work

TheyDo is an equal opportunities employer. We nurture an inclusive culture where everyone feels equally important, no matter their background or status.

Our commitment includes making reasonable adjustments to the interview process. If you need any adjustments, please reach out to your Talent Partner.

If you are a woman or part of an underrepresented group, we encourage you to apply. Even if you don’t check every box — your skills and perspective could be just what we need to succeed.