Business Analyst (Customer Success and Sales Optimisation)

About Unlimit

 Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 500 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking as a service. Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the everchanging financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can

Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the everchanging financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can already take an advantage.

About the role: 

Great opportunity to join an international team of a fast-growing company, and analyze business processes, new markets, and data sets to identify effective ways of boosting organizational efficiency. We are looking for a specialist with excellent analytical skills who can quickly grasp the details and highlight the main information.

Responsibilities:

• Combine external market data with internal sales data to optimize regional and global growth strategies

• Extrapolate trends to forecast future growth potential and build predictive models for customer churn, identifying mitigation strategies

• Construct master datasets to support analytics and operations across Unlimit's business and product teams

• Strong focus on project management to improve internal processes and procedures for a customer-facing function

• Work with business stakeholders to understand the needs of top clients and the performance of top products

• Conduct data gathering and analysis to identify ways Unlimit can operate more effectively in new markets

• Research Unlimit’s competitors to gain insight into their strategies, products, sales, and business potential

• Perform qualitative and quantitative research on potential clients to draw meaningful conclusions for marketing and outreach

• Execution of internal coordination and management of knowledge bases

• Oversee the implementation of new technology and systems

• Prepare and present analytics reports clearly to stakeholders

Your experience and mindset:

• Four or more years of relevant work experience, or a Master’s degree in a quantitative field with more than two years of experience

• Experience in financial services, particularly payments, and in analysis, facilitation, and business readiness for various projects and large complex programs

• Ability to navigate between high-level strategic thinking and granular problem-solving methods

• Strong relationship-building skills with business stakeholders and project delivery resources, focusing on successful change objectives

• Critical thinking, detail orientation, and high organizational skills

• Experience working with Salesforce, Similarweb, and proficient level of Excel 

• Strong written and verbal communication skills in English 

• Strong presentation skills and the ability to create compelling presentations

We offer:

• Attractive monthly salary paid in line with experience

• Vacation, sick, and paid holidays 

• Full-time: 5/2 (Saturday and Sunday days off)

• A team of top international professionals to learn from

• Multicultural working environment

Join Unlimit Team now!

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.