About Uplight

Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable.

This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.

The Role

We are seeking an Account Manager to join our team and help us achieve our ambitious goals for our business and the planet.

What You Get to Do

You will be the focal point for Uplight engagement with utility clients, responsible for:

Account planning and strategy
Customer relationship development and management
Delivery against contract and business outcomes
Customer satisfaction and churn

You will lead and contribute to cross-functional teamwork to deliver results, improve how we work, and drive decarbonization outcomes and the advancement of the clean energy economy.

What You Will Contribute

Be the expert in your account’s strategy, business, market, and goals
In partnership with leadership, define and deliver on account strategy and plan
Deliver against contract and business outcomes; manage internal and external tracking and progress against metrics
Lead customers toward realizing business value through Uplight’s solutions
Accountable for churn and customer satisfaction metrics in alignment with Uplight’s strategy
Manage customer expectations and scope for contracts, including scope discussions and changes
Build strong relationships with customers from individual contributor to senior levels
Manage the customer’s interface with Uplight, prioritizing and funneling work in alignment with strategy and plan
Participate in cross-functional teamwork across multiple groups to deliver against commitments
Contribute to improvement efforts to reduce churn, improve CSAT, and manage cost-of-delivery
Provide product knowledge and expertise for solutions relevant to your customers

What You Bring to Uplight

Preferably 3–5 years of experience in Project Management, Account Management, or Customer Success (SaaS or enterprise software preferred)
Strong customer orientation and presence in front of senior management
Expertise developing and maintaining key relationships across organizations
Experience working on large, complex IT or technology projects requiring attention to detail and multi-channel communication
Ability to internalize and communicate a wide array of information
Experience driving cross-functional workstreams to completion
Independent thinker who proactively identifies issues, interdependencies, and solutions
Strong written and oral communication skills
Preferably SaaS business model experience
Preferably energy or utility industry experience
Passion for energy, its impact on customers, and the world
Values alignment
Ability to travel 10% of the time
Management of Demand Response Programs is a plus

Don’t meet every single requirement? Studies show women, marginalized genders, and people of color are less likely to apply unless they meet every qualification. At Uplight we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Why Join Uplight in Leading the Fight Against Climate Change?

At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility.

Here’s why you should join our team of passionate Uplighters:

Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future
Grow Your Career: Advancement opportunities, robust learning and development programs, and a supportive team environment
Thrive: Comprehensive benefits including flexible time off, generous parental leave, a wellness stipend, and work flexibility
Belong to an Inclusive Community: We celebrate diversity and foster inclusion through Employee Resource Groups and community support
Be Part of a Growing Movement: Join a collaborative team passionate about creating a sustainable future where your ideas are valued

Compensation

Salary Range: $75,000 – $90,000 USD + bonus
Application Deadline: October 20, 2025

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by factors including experience, knowledge, skills, abilities, and internal equity.

Equal Opportunity Statement

Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Account Manager