Senior Operations Coordinator - 12 Month Contract

We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without.

About the Team:

We launched a new Professional Services business line in early 2018, Wave Advisors, it’s a fast-growing business team and we are looking to accelerate growth even more! The Wave Advisors team partners with small business owners in managing their books and making more time for them to focus on what matters most - their business! The team acts as a trusted advisor to small business owners in managing their finances.

About the role:

As a Senior Operations Coordinator, you will be the backbone of the team that ensures our day-to-day operations run smoothly. You will ensure our teams have 100% accurate information and the tools they need to provide small business owners (our customers) with the best possible experience. This will take up 70-80% of your time as this role was designed to let you explore other aspects of Operations to learn more about how to scale a business.

To be successful as a Senior Operations Coordinator, you should be able to resolve problematic situations efficiently and have excellent communication and organizational skills.

Here’s how you will make an impact:

• Day-to-day emails

• Respond to and action inquiries/requests from other Wavers

• Speak with small business owners (our customers) about service feedback, billing, and other administrative duties as needed

• Assist in improving our operation team

• Assist in increasing revenue and retention

• Other duties as assigned

Here’s what you will gradually learn in this role over time:

• Customer Lifecycle Management

• Lean Startup method of scaling a business

• Converting qualitative information into quantitative data points for analysis

• Customer Experience (CX) Management & Measurement

You’ll thrive here if you have:

• At least 1 year of experience in a customer service role.

• At least 1 year of experience using HubSpot CRM.

• Stellar communication skills. An active listener and relationship builder, you’re customer-focused and capable of building quick and earnest rapport with prospective clients.

• Ambition. You love to learn by taking initiative and achieving outstanding results. You have a positive attitude and a desire to grow and excel in everything you do.

• Resourcefulness. You might not have all the answers (that’s OK!), but you know where to look or how to find them and when to ask for help.

• Time Management & Organizational Skills. Punctual and accountable, ability to multitask and prioritize.

• Tech Savviness. You’re very comfortable using spreadsheets and can pick up new software quickly.

• Adaptability. Can easily adapt to new ideas.

At Wave, you’re treated like the incredible human being you are. 

Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours.

We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more.

We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously. 

We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!

We believe that a diverse and inclusive culture creates the best workplace. We embrace our differences, value individuality, and the broad spectrum of every Waver's skills and abilities. We challenge each other from a place of respect and pursuit of continuous growth. We trust each other and encourage everyone to bring their authentic selves to work, everyday. As Wavers, our voices matter, our opinions are met with an open mind. The best ideas win, no matter whose they are.  Contributing to an inclusive culture is a part of all of our job descriptions. 

We’ve been continuously recognized as one of Canada's Top Ten Most Admired Corporate Cultures and one of Canada’s Great Places to Work in categories including Technology, Millennials, Mental Health, Inclusion and Women.  

Are you ready to be a Waver? Join us!