Operations Support Specialist
ABS Kids is looking for a remote Operations Support Specialist to join our team! While this is a remote position, we are looking for candidates in the Pacific or Mountain time zone. Our Applied Behavior Analysis (ABA) services support intensive therapy for children with autism spectrum disorder overseen by professional Behavior Analysts in both center-based and home-based environments. The Operations Support Specialist is responsible for providing administrative support to the Operations Manager and Director of ABA Services through administrative support, and policy and procedure adherence.
Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families. Every team member at ABS Kids is passionate about providing best in class support to our direct care team, who in turn deliver the highest quality ABA therapy to our clients.
Compensation and Benefits:
$18 / hour - based on qualifications
Full benefits - Hours M-F 6:30a-3p
Casual work environment
Opportunities for advancement
What Would You Do?
Facilitate coverage of cancelled direct care appointments both future and same day, using available Behavior Technicians and notify Behavior Analysts of coverage changes:
Change provider on the original appointment
If needed add appointment to Behavior Technicians’ schedules
Connect Behavior Technicians to the appropriate patient
New Client On-boarding Responsibilities:
Review account to see if a patient has missing documents and obtain any missing information
Answer calls and emails from clients and staff as needed
Assist providers with any questions or office needs
Scheduling Responsibilities
Modify/= and adjust Behavior Technicians (BTs) schedules when patients cancel
Communicate with supervising Behavior Analyst about schedule changes
Responsible for the tracking and administration of the cancellation policy
Work with our BTs when they need to cancel due to illness and make sure those patients are rescheduled
Ensure BT submits PTO in our payroll system as needed
Run weekly reports to monitor call outs by Behavior Technicians.
Run daily unconverted appointments audit report
Adhere to federal HIPAA regulations, as well as any company policies & procedures
Who Are We Looking For?
Minimum High School Diploma, Bachelor's Degree Preferred
Knowledge of HIPAA regulations
Proficiency in Applied Behavior Analysis terminology preferred, not required
Registered Behavior Technician (RBT) certification through the BACB and/or experience as a Behavior Technician preferred; not required
Excellent communication skills
Excellent customer service
Strong time management and organizational skills
Problem solving ability
Excellent attendance
Ability to adapt to changing policies and procedures, quickly and effectively
Who We Are:
It’s in the wow moments that we find our purpose at ABS Kids. Our shared experiences are the milestones that influence our work. The mission of our work with children with autism and their families feeds our spirit. With every wow moment, we can see our impact grow.
At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another.
We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
ISUPPORTI
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