The role

As the Director of Account Management for US/Canada, you’ll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our clients. In this influential role, you’ll shape and execute account strategies, mentor and develop top-tier account managers, and collaborate cross-functionally to ensure Absorb’s solutions deliver measurable impact and exceptional experiences. If you're passionate about building lasting partnerships and leading with purpose, this is your opportunity to make a meaningful difference.

What you’ll do

Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning
Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value
Own and drive client renewals, retention, and net retention targets
Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives
Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate
Lead regular Executive Business Reviews and strategic check-ins
Champion customer feedback, synthesizing insights to inform product development and innovation
Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance
Drive feature adoption, enablement, and ongoing education for clients
Represent Absorb at industry events and client engagements

What you’ll bring

6+ years of leadership in mid-market/enterprise SaaS account management
Proven experience managing complex accounts in North America
Exceptional communication, relationship-building, and consultative skills
Demonstrated success in driving renewals, upsell, and cross-sell opportunities
High intellectual curiosity, and thrive in a fast-paced, remote-first environment
Strong leadership and mentoring abilities
Passionate about customer success and continual learning

Technologies we use

Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat, Co-Pilot/Claude

Are you ready to become an Absorber?

What we offer

Fully remote-first work with flexible work arrangements 🏡
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘
New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
Endless opportunity for career growth and internal mobility 🌱
Employee driven DE&I programs 🫶

Who are we?

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.

Our values are simple

We achieve exceptional results by genuinely caring about each other and the work we do
We’re united, and we grow through our commitment to elevating continual learning!

Director, Account Management