Customer Support - Outbound (Remote, Graveyard)

Are seeking a skilled Outbound Caller Support Agent to proactively engage with customers, handling their needs, questions, and issues while ensuring accurate documentation in our database. Ideal candidates have exceptional English communication skills, multitasking abilities, meticulous attention to detail, and a strong work ethic. If you're passionate about customer service and problem-solving, apply now for this exciting opportunity.

Work Hours:

USA / Pacific Standard Time
Monday - Friday / 8:00 AM - 5:00 PM PST (11:00 PM - 8:00 AM PHT)

Requirements

• Make a minimum of 75-100 outbound calls daily to customers who have signed up for our service.

• Assist customers with their applications and answer all their questions.

• Call customers for other assigned projects.

• Accurately log all conversations in our internal database.

• Represent the company with the highest level of professionalism and customer service.

• Resolve any customer escalations in collaboration with the internal support team.

• Help fill out survey questions from callers on master reports.

• Build strong relationships with customers, potential customers, industry professionals, and creators.

• Engage with customers in a timely and appropriate manner.

Qualifications:

• Minimum of 2 years of experience in customer support.

• Minimum of 1 year of experience in outbound calling in either sales or support.

• Possess a cheerful disposition and clear tone of voice.

• Must be tech-savvy and able to quickly learn and effectively use various computer applications.

• Independent and self-motivated with the ability to work with little supervision.

• Demonstrated ability to learn quickly and adapt to new information and procedures.

• Strong problem-solving and critical thinking skills with the ability to independently provide solutions or workarounds to difficult technical problems.

• Excellent interpersonal and communication skills, both verbal and written, with exceptional proficiency in English language skills and typing speed.

• Reliable high-speed internet connection to support multiple tabs and programs, including video.

• Proactive approach to seeking out ways to improve our support systems and products, and the ability to champion ideas and drive implementation.

• Demonstrated trustworthiness, integrity, and ethical standards in work.

• Empathetic and patient demeanor in responding to customer requests and inquiries.

• Resilient and adaptable in handling critical feedback and difficult customer situations with the ability to turn negative situations into positive ones.

• Strong communication and collaboration skills to work effectively with both internal team members and external customers.

Other Qualifications:

• Must have access to a reliable high-speed internet connection.

• Must have a computer with the latest model (preferably Core i3 or higher) and at least 8GB RAM.

• Must be available for scheduled and ad-hoc calls, meetings, and chats during regular weekday working hours.

• Must have a quiet workspace that is free from noise and distractions.

• Must have a noise-canceling headset that provides good audio quality for clear communication.

Benefits

• Work from home

About Anytime Mailbox

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 2,200 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams? 

Our Culture

Our company culture is focused on creating a sense of family within our team. We believe that by fostering a supportive and collaborative environment, our employees are better able to thrive and achieve their goals. From company-wide events and team-building activities to daily check-ins and one-on-one meetings, we prioritize open communication and support for our team members.

We strive to create a workplace where everyone feels valued and supported, regardless of their background or experience. Our commitment to diversity and inclusivity extends beyond just hiring practices - we work to ensure that our culture and policies reflect our values and promote a sense of belonging for all.

If you're looking for a workplace that feels like family, where you can work with a team that supports and uplifts each other, then we encourage you to apply today. Let's work together to create a workplace culture that fosters growth, collaboration, and success for all.

Apply today and let's see how we can work together to achieve great things!