About Our Products

ApartmentIQ is the all-in-one data platform powering smarter decisions across multifamily — covering 40M units with daily property and market intelligence used for surveys, research, and revenue management. We're trusted by 65% of the NMHC Top 50.

Our sister company, MavenAI, delivers AI-powered marketing automation built by industry experts and integrated directly with property management systems, serving over 2M units.

The Role

We are looking for a strategic, high-energy Director, Account Management to lead our team in deepening partnerships with multi-family owners and operators. In this role, you won't just manage a book of business; you will lead the people who do. You will be responsible for scaling our expansion strategy, coaching AMs on complex product-suite upsells, and ensuring our largest partners see us as an indispensable part of their tech stack.

The ideal candidate is a "player-coach" who thrives on developing talent, optimizing sales processes, and driving aggregate revenue growth across a departmental portfolio. Account Managers at ApartmentIQ are quota-carrying cross-sell sellers responsible for driving expansion revenue into existing customer accounts. This is a sales leadership role; CSMs and renewals are managed separately.

Responsibilities

Leadership & Talent Development

Coaching & Mentorship: Lead a team of AMs, providing hands-on coaching for complex negotiations, consultative discovery, and multi-product expansion plays.
Performance Management: Conduct regular 1:1s and pipeline reviews to ensure individual AMs are meeting or exceeding their quotas.
Scaling the Team: Recruit, hire, and onboard new Account Managers as we scale.

Strategic Account Growth

Expansion Strategy: Architect the playbook for introducing new ApartmentIQ products to existing clients, ensuring the team aligns our suite with client business goals.
Executive Sponsorship: Act as the senior point of contact for "C-Suite" stakeholders at our largest multi-family accounts, stepping in to support high-stakes renewals or escalations.
Territory Optimization: Own the AM territory and account-assignment framework in partnership with Sales and CS leadership.

Operational Excellence

Forecasting & Reporting: Maintain an accurate team forecast in Salesforce, providing executive leadership with visibility into monthly and quarterly expansion and renewal trends.
Cross-Functional Advocacy: Serve as the "Voice of the Customer" to Product and Marketing teams, turning team-wide feedback into actionable product enhancements.
Field Leadership: Lead the team’s presence at national industry conferences and accompany AMs on high-value on-site business reviews (Travel up to 25%).

Qualifications

Experience: 7+ years in B2B SaaS Account Management or Sales, with 3+ years in a leadership or team-lead capacity.
Multifamily Expertise: Deep experience in Multifamily SaaS is required.
Proven Track Record: Demonstrated success in hitting team-wide quotas and managing high-growth expansion targets.
Subject Matter Expert: Previous experience selling competitive or market intelligence products is a significant plus.
Tech Stack Mastery: Advanced proficiency in Salesforce, Gong, Salesloft, and ZoomInfo to drive team productivity and data hygiene. Fluency with modern AI tooling (Claude, ChatGPT for workflow acceleration) is a plus.
Strategic Mindset: Ability to turn raw data into a narrative that helps AMs sell more effectively to sophisticated owners and operators.

Why Choose Us

Remote-First: We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.
Competitive Compensation: We believe in hiring the best and paying accordingly. You’ll receive a competitive salary that reflects your impact and expertise.
Paid Time Off: Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones.
Your Health Matters: Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family.
Peace of Mind (On Us): We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.
Protection for Your Whole Crew: Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.
Invest in Your Future: Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company.

Director, Account Management