Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.

We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.

Cordance is seeking a proactive, relationship-driven Account Manager to help grow LabStats, a mission-driven company transforming the Higher Education sector within the EdTech industry. In this role, you will take full ownership of a portfolio of existing customers, ensuring high renewal rates, stronger product engagement, and revenue growth while serving as a trusted advisor and advocate for each account. We’re looking for a strategic, customer-focused professional who can build strong relationships, uncover growth opportunities, and deliver long-term value. This is a unique opportunity to join a values-led organization where your work will directly impact customer success and overall business outcomes.

This is a fully remote role; all candidates must be based in the US

What You’ll Do:

Manage a portfolio of Higher Education accounts, ensuring consistent renewals, long-term satisfaction, and growth opportunities.
Proactively engage customers to reduce churn risk, improve retention, and identify upsell/cross-sell opportunities.
Serve as a trusted advisor by aligning LabStats’ solutions with institutional goals and metrics for success.
Partner cross-functionally with Sales, Customer Support, and Product teams to deliver seamless customer experiences.
Track account health, renewal status, and expansion pipeline in Salesforce with accuracy.
Use product usage data to uncover adoption trends and recommend broader deployment strategies.
Report on customer performance, satisfaction, and revenue growth across your accounts.

What You Bring:

2+ years of experience in Account Management, Customer Success, or a customer-facing role in B2B SaaS.
Proven success in managing renewals, driving account growth, and building strong, long-term customer relationships.
Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.
Experience using CRM tools such as Salesforce to track activities, manage renewals, and forecast revenue.
Passion for supporting mission-driven customers and contributing to a collaborative, growth-focused team.

What Will Help You Stand Out

Experience working with or supporting Higher EdTech customers.
Familiarity with the Higher Education IT landscape, including centralized vs. decentralized structures.
Understanding of IT buyer personas (CIOs, IT Directors, Systems Administrators).
Ability to turn data insights into strategies that drive retention and account growth.

#LI-Remote

Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.

Why Join Us?

At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health and Wellness:
- Comprehensive Health Coverage: Coverage begins on your first day of employment.
Retirement Savings:
- 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
- RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
Paid Time Off:
- Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
Parental Leave:
- 12 weeks paid leave for all employees.
Remote Work Support:
- Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
Holidays:
- Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.

Join us and be part of a company that values your contributions and well-being from day one!

EEOC & ADA Statement:

Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.

Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Final candidate must be able to pass a background check.

To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

Account Manager