Customer & Community Marketing Manager

About CoreView  
CoreView is the global leader in effortless Microsoft 365 (M365) security, governance, and administration. Trusted by Fortune 100 companies, we empower organizations to simplify complex M365 environments, strengthen security, and maximize ROI—with over 20 million users managed worldwide.
 
Our unified, cloud-native platform delivers powerful automation, rapid value, and end-to-end visibility across the entire M365 ecosystem. Backed by world-class support and a collaborative, innovative culture, CoreView is a place where your ideas matter and your work truly impact global enterprises. 

Job Summary 
We are seeking an experienced European based Customer and Community Marketing Manager to spearhead and lead our MVP Community Management, Customer Marketing and ensure accurate reporting on customer sentiment to Product, Marketing and support teams. 

• Experience building and managing expert user communities (ideally in SaaS/B2B).

• Demonstrable skills in customer marketing, digital campaign management, and advocacy.

• Strong communication (written, verbal, and presentation).

• Familiarity with community platforms, marketing automation tools, and social media.

• Data-driven mindset for measuring program effectiveness.

MVP Community Management 

• Program Strategy & Planning:
Develop and maintain a clear MVP community strategy, including annual goals (growth, engagement, content creation) and a measurement framework.

• Content Collaboration:
Partner with MVPs for co-branded blogs, social posts, technical guides, and CoreView-led discussion series.

• Recognition & Rewards:
Establish an MVP recognition scheme (badges, swag, event invitations, exclusive briefings).

• Feedback Loop:
Gather insights and feedback from MVPs about product direction, beta programs, and roadmap priorities.

 
Customer Marketing 

• Regional Campaign Execution:
Plan and execute upsell campaigns tailored by region, collaborating with sales and Technical account management for alignment with business targets.

• Product Education:
Develop self-serve resources for customers (help guides, video walkthroughs, FAQ pages) to facilitate platform adoption.

• Customer Community Platform:
Launch and moderate an online community/forum, fostering peer-to-peer support, networking, and sharing best practices.

• Customer Advisory Board (CAB):
Own the regional CABs including the end to end event logistics, partnering with TAM team on the themes and agenda and creating promotional message and assets 

• Advocacy Program Management:
Identify and nurture customer advocates; coordinate review and testimonial collection.

• Voice of the Customer:
Regularly report on customer sentiment and needs to Product, Marketing, and Support teams

 
Cross-functional Collaboration 

• Internal Liaison:
Serve as the bridge between community members, customers, Product, Marketing, RevOps, and Customer Success.

• Event Coordination:
Plan and facilitate webinars, user groups, and roundtables featuring MVPs and power users.

• Metrics & Reporting:
Define KPIs (community growth, engagement, advocacy pipeline, campaign ROI) and report regularly to stakeholders.

As we grow, we are looking to hire people who share our values and goals. Our values are the core of everything we do:

• Collaboration –  Sharing knowledge, resources, and support to drive success

• Ownership –  Holding ourselves accountable for delivering excellence

• Respect –  Valuing every voice to build a stronger team

• Empathy–  Understanding each other to foster a supportive workplace

 
We are committed to creating a diverse and inclusive global workplace, helping each other achieve our goals, and having fun along the way.
 
 CoreView is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against based on gender, race/ethnicity, protected veteran status, disability, or other protected group status.