Communications and Operations Manager

Marketing Communications and Operations Manager

Monetary Metals (MM) is a disruptive, high growth gold platform, which pays interest to savers, finances qualified businesses, and provides a liquid marketplace for gold leases and bonds.

We are seeking a detail-oriented and proactive Marketing Communications and Operations Manager to join our high-performing marketing team. We’re looking for someone with email marketing expertise, business acumen and strong project management skills who can juggle multiple requests and competing priorities, build strong partnerships across marketing, sales, business development and promote the adoption of best practices for email campaign execution. If you love bringing structure to chaos, improving processes and being the teammate everyone can count on, then we want you to help us disrupt a $20 trillion market and have a lot of fun along the way.

Responsibilities:

Act as the operational backbone of the marketing team—

• Branding: oversee the development and management of core marketing materials, ensuring consistency with our brand guidelines.

• Editorial: establish and maintain high editorial standards. Ensure all content is consistent in terms of style, quality and tone and, for the website, optimized for search

• File Management: Manage and maintain a clean marketing file structure in OneDrive

• Help maintain CRM data integrity and oversee Pardot (Account Engagement) user management, dashboards and reporting

• SOP Manager: Spearhead clear standard operating procedures (SOP) documentation, ensure proper execution, and proactively update as requirements change and evolve in our SOP software tool

Head email marketing for Monetary Metals—

• Design and execute strategic A/B tests (subject lines, send times, content, visuals) and apply optimizations based on performance data and best practices

• Develop and manage email templates, client communications, newsletters and press releases, ensuring proper completion actions and campaign attribution

• Drive subscriber growth through optimized opt-in strategies, website integrations and lead capture methods

• Maintain audience lists, ensuring list hygiene for deliverability and performance, and troubleshoot issues promptly

• Manage email platform integrations and uphold compliance with data privacy regulations (CAN-SPAM, GDPR, CCPA)

• Monitor, analyze and report on key metrics (open rates, CTR, conversion rates, revenue, retention, LTV) weekly and monthly, delivering actionable insights to continually improve results

• Utilize Pardot to build automations, manage campaigns and track performance and attribution

Manage web, social and SMS communications—

• Develop and execute email, SMS and social media campaigns aligned with marketing and revenue goals

• Manage website updates in WordPress, including articles, case studies & white papers, press releases, product and team pages and more

• Oversee image needs and formatting across campaigns, articles, presentations and other marketing content using Canva and external designers as needed

• Work with the marketing team to ensure SEO best practices are implemented on websites

Competencies

• 5+ years’ experience with Pardot and Salesforce

• 7+ years of experience in demand generation or digital marketing

• Strong project management skills

• Strong understanding of CSS/HTML for email design and layout

• Comfortable collaborating effectively in asynchronous remote, fast-paced environments and working closely with cross-functional teams including sales, software, and business development

• Excellent written and verbal communication skills

• Experience with graphic design software such as Canva

• Highly organized, detail-oriented and capable of effectively managing multiple projects and meeting deadlines independently

• Strong data analysis, including GA4 experience, and reporting skills with the ability to derive insights from marketing metrics

• Working knowledge of WordPress, SEO/SEM and modern website marketing best practices

Major bonuses but not required

• Adept at content creation, content marketing strategies and best practices

• Experience operating in financial services, fintech, banking, cryptocurrency, or precious metals

• Proficiency and experience in sales copywriting and editing

Benefits

• Base salary

• Stock options (3-year vesting)

• Health benefits

• 401K

• Flexible paid time off policy

• Company computer provided

Location: Remote (U.S. only. State restrictions may apply)

Please note that actual salaries may vary within the range provided, depending on experience and other factors. We look at compensation for each individual and base our offer on unique qualifications, experience, and expected contributions.

While cover letters are not mandatory, candidates who take the time to introduce themselves and explain why this role resonates with them will stand out.