Sales Operations Specialist
Build with certainty, operate with confidence. That’s why thousands of construction, oil and gas, and renewable energy companies use DroneDeploy on a daily basis. We help them automate reality capture using drones, robots, and 360 cameras – combining this data in one platform for AI-powered analysis. From aerial and ground views of construction progress to automated gauge readings and methane leak detection, DroneDeploy is shaping the future of reality capture.
At DroneDeploy, we thrive in a remote-first culture, powered by innovation. Growth is limitless, and employee contributions matter. With accolades as a Best Place to Work in the SF Bay Area and a spot on America’s Best Startups list, our team is dynamic, purpose-driven, and dedicated to delivering top-tier reality capture software. We cultivate an environment of opportunity. Our dynamic growth is fueled by the diverse range of ideas nurtured by our team. This is why our commitment to internal advancement is profound. A multitude of paths for professional and personal development are available, where flexible schedules, family-friendly benefits, and remote work options propel our team's journey.
As a Sales Operations Specialist, you play a pivotal role in supporting every phase of the sales cycle, contributing significantly as a key member of our dynamic Revenue Operations team.
As a strategic collaborator with Sales, Operations, Enablement, and Finance teams, you will be vital in cultivating a healthy CRM system and streamlining seamless business operations. Serving as the primary point of contact for the sales team, you'll actively contribute to the quoting process, handle inbound inquiries, and adeptly capture valuable pain points and feedback. This position is integral to crafting comprehensive training programs and implementing operational enhancements, ultimately driving significant improvements in sales productivity.
This is a remote position that can be worked from your home.
Manage the quote-to-order process: booking opportunities to ensure proper flow of data into systems interfacing with the CRM.
Assist sellers in building non-standard quote configurations.
Manage inbound requests from the go to market team, ensuring cases are responded to and resolved quickly and actively participate in recommendations to help improve productivity and performance.
Onboard new GTM team members: provision tools, reassign accounts, schedule training, and share resources.
Troubleshoot system errors, helping the team understand underlying issues that arise in lead routing, automation, and breakdown in essential business processes.
Support data integrity efforts by merging duplicate accounts and conducting bulk updates of data in Salesforce.
Manage booking and provisioning for closed-won deals to enable a good customer onboarding experience and proper financial reporting.
Inspect opportunity records and contracts for completeness, accuracy, and compliance to company bookings and revenue recognition guidelines.
1+ years of operational experience at a start-up/SaaS company
1-year experience with Salesforce, excel (v-lookups), and dataloader
Familiarity with Outreach, Zoom, Clearbit is preferred
Drive for optimization (strong desire & ability to identify antiquated & manual processes and provide creative solutions for improvements)
Displays excellent troubleshooting and creative problem-solving skills
Able to work with a high degree of autonomy, particularly within a remote setting
Enjoy working with go-to-market teams focused on revenue growth and customer experience
Excellent communicator, both written and verbal
Must have strong attention to detail and organizational skills
Work Hours | able to work Monday - Friday, between 8 am to 5 pm within Central time zone is preferred
Work Location | able to work 100% remotely from home
Travel | available to travel domestically occasionally for work-related events such as conferences, company in-person gatherings, pieces of training
Certifications | SFDC admin certification is preferred
Employee Offerings & Benefits include:
(may vary by location)
Innovative company culture
Drone pilot certification
Flexible work schedules
Flexible work location
Family paid leave
Paid healthcare for employees
Professional development & career advancements
Wellbeing activities (live & on-demand)
Flexible paid time off
Employee referral bonus
DroneDeploy is an equal opportunity employer.
All DroneDeploy employees are responsible for assisting in protecting the company and customer data by following information security policies and procedures.
Please refer to our Recruitment Privacy Notice for information about privacy during the recruiting process.
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