Operations and Administration Director

Job Title: Office Manager / Business Manager
Location: Central America
Company: Express Chipping, Inc. - www.chippingconcrete.com

About Us:
Express Chipping, Inc. is a leading provider of concrete chipping, silo cleaning, and plant maintenance services in the ready-mix and cement industries. We pride ourselves on operational excellence, commitment to quality, and customer satisfaction. As a high-growth company with 60 employees and annual revenues of approximately $10 million, we are seeking a highly skilled Office Manager / Business Manager to oversee our administrative operations and business management activities.

Job Overview:
The Office Manager / Business Manager will be responsible for overseeing the day-to-day administrative and operational activities of the business. This is a high-level position requiring exceptional organizational skills, strong leadership abilities, and a thorough understanding of business operations. The ideal candidate will manage a team, handle a variety of business functions, and ensure that all aspects of the business operate efficiently.

Key Responsibilities:

• Operational Management:

  • Oversee and streamline the daily operations of the office to ensure business functions run smoothly.

  • Manage and supervise administrative staff, ensuring tasks are completed in a timely and efficient manner.

  • Act as the liaison between different departments to ensure effective communication and workflow.

  • Create and implement office policies and procedures to improve efficiency and productivity.

• Financial Oversight:

  • Assist in budgeting, forecasting, and managing the company’s financial operations, including processing invoices and vendor payments.

  • Work closely with the accounting team to ensure timely and accurate financial reporting.

  • Ensure compliance with company policies, procedures, and legal regulations regarding financial transactions.

• Human Resources Management:

  • Collaborate with HR on recruitment, onboarding, and training of new staff.

  • Assist with employee performance management, benefits administration, and employee relations.

  • Maintain employee records and ensure adherence to labor laws and company policies.

• Project & Workflow Management:

  • Manage internal and external projects to ensure deadlines and quality standards are met.

  • Ensure that workflow processes are aligned with business goals and improve overall performance.

  • Coordinate meetings, events, and any other business-related activities.

• Administrative Support:

  • Oversee office supplies, equipment, and inventory management.

  • Handle executive-level administrative tasks, including managing schedules, booking travel, and preparing reports.

  • Coordinate with other departments to ensure smooth office operations and fulfillment of business obligations.

• Strategic Business Planning:

  • Collaborate with the executive team to implement and manage business strategies, policies, and long-term goals.

  • Contribute to the development of business plans, market analysis, and performance metrics.

  • Identify opportunities for process improvement and provide recommendations to senior leadership.

Qualifications:

• Proven experience in an office management or business management role, with at least 5+ years of experience in a similar position (preferably within the construction, industrial, or related sectors).

• Strong knowledge of business operations, office management, and administrative systems.

• Excellent leadership and people management skills, with experience managing a team of administrative staff.

• Solid understanding of financial management, budgeting, and financial reporting.

• Strong communication, interpersonal, and negotiation skills.

• Ability to multitask, prioritize, and thrive in a fast-paced, high-growth environment.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and familiarity with business management software (ERP, HRIS, etc.).

• Bachelor’s degree in Business Administration, Management, or a related field preferred.

Key Competencies:

• Leadership and team management

• Financial and operational management

• Strategic planning and problem-solving

• Strong organizational and time management abilities

• Excellent written and verbal communication

• Ability to maintain confidentiality and exercise discretion

Benefits:

• Competitive salary with performance bonuses.

• Health Benefits

• Paid time off and holiday benefits.

• Opportunities for professional growth and development in a fast-paced, high-impact environment.

• A supportive and dynamic work culture focused on continuous improvement and success.

Application Process:
Interested candidates are encouraged to submit their resume and cover letter outlining their qualifications and previous experience to job@chippingconcrete.com. Please include "Office Manager / Business Manager Application" in the subject line.