Director of Business Operations

Freebird is a 9-figure, founder-led consumer brand growing fast across DTC, Amazon, retail, and international markets. We’ve served over 1 million customers and scaled through world-class marketing, product, and execution. Now, we’re focused on leveling up our systems, structure, and operational discipline to go even bigger.

We’re hiring a Director of Business Operations & Strategic Execution — a senior operator to help run the machine, organize the chaos, and drive the next stage of scale.

This role reports directly to the COO and works closely with the CEO, acting as an operational quarterback and cross-functional integrator. You’ll bring structure, process, and executional horsepower to everything we do — from strategic planning to team coordination to project delivery.

What You’ll Own

🧱 Build & Run the Operating System

• Implement and maintain the systems, scorecards, cadences, and SOPs that power execution

• Own cross-functional operating rhythms — meetings, priorities, and accountability

• Track progress on top priorities across the org and keep the entire company moving in sync

🎯 Drive Strategic Planning & Execution

• Partner with leadership on quarterly and annual planning

• Translate company goals into actionable roadmaps, project plans, and execution frameworks

• Ensure every team knows what matters, what’s next, and who owns what

📦 Lead Project & Process Management

• Run mission-critical initiatives from end to end — from scoping through delivery

• Create visibility and momentum across the org with clean workflows and clear updates

• Spot bottlenecks and fix them — with better tools, processes, or people

🤝 Cross-Functional Collaboration & Clarity

• Act as the connective tissue across departments — ops, product, growth, CX, creative

• Improve team alignment, communication, and execution

• Ensure nothing falls through the cracks

📐 Optimize Team Structure & Execution

• Help define roles, responsibilities, and performance standards across teams

• Support hiring and onboarding processes to scale the team effectively

• Elevate how we work — through documentation, enablement, and continuous improvement

Requirements

Who You Are

• 5–10+ years of experience in business operations, strategy, consulting, or startup execution

• Proven experience building and running operational systems in a high-growth environment

• Strong project and program management chops — you’ve shipped big things with cross-functional teams

• Comfortable leading through ambiguity and bringing structure to chaos

• Strategic thinker who can zoom out, and an operator who can dive in

• Excellent communicator who creates clarity, not confusion

• Obsessed with process, but flexible when needed — you get things done

• Highly accountable and proactive — doesn’t wait to be told what to do

Bonus Points If You Have…

• DTC, eCommerce, CPG, or subscription brand experience

• Experience supporting omnichannel growth (Amazon, retail, international)

• Exposure to performance marketing organizations

• Familiarity with operating systems like EOS, OKRs, Asana, Notion, etc.

• Consulting background paired with operating experience

Benefits

Why Join Freebird

• High impact: Drive execution across a rocketship business with 9-figure momentum

• Autonomy & ownership: Run your lane and shape how the company operates

• Executive access: Work directly with the founders and executive team

• Growth path: Built to scale into a VP or C-level role

• Remote-first: Work from anywhere with a results-driven culture

• Benefits: Competitive comp, performance bonus, full health coverage, 401(k), and unlimited PTO