Key Account Manager

Gelato is the Onchain Cloud Platform powering the most ambitious teams in crypto building the next generation of web3 applications. Whether you’re launching a blockchain, building smart wallets, or enabling gasless transactions, Gelato gives developers the tools to create seamless onchain experiences. It’s the infrastructure behind some of the best teams in crypto—like Kraken, who used Gelato RaaS to launch Ink, a leading Layer 2; Gemini, who are building novel smart wallets with Gelato’s SDK; and Infinex, who use Gelato’s Gasless APIs to give users effortless access to over 100 chains. With Gelato, the onchain future isn’t just possible—it’s already being built

Position Summary:

We are looking for a Key Account Manager to join our BD & Commercial Department. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong commercial background and be adept at understanding the needs of decision-makers, engineers, and technical stakeholders within our client organizations. 

Key Responsibilities:

• Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.

• Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.

• Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.

• Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.

• Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention.

• Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.

• Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.

Requirements

• Minimum of 3 years experience in key account management or a related role in web3.

• Understanding of web3 infrastructure, especially pertaining to the RaaS business.

• Strong commercial know-how and the ability to understand and discuss web3-specific infrastructure services like Bridging, RPCs, indexers or oracles.

• In-depth understanding of Rollups.

• Experience with CRM software like Hubspot.

• Excellent communication and interpersonal skills.

• Problem-solving mindset with a focus on customer satisfaction.

• Bonus: Coding Experience.

Benefits

• Small, fully remote team with an office in Zug, Switzerland

• Build the next generation of decentralised tech & become the infrastructure of the most promising dApps on Ethereum and Celestia

• Generous token vestings paid in the network’s native $GEL token

• Worldclass Investors - We are backed by the community, including industry leading experts such as DragonFly Capital, ParaFi, IDEO, GalaxyDigital, IOSG, Gnosis, and the two largest Venture DAOs (The LAO, Metacartel Ventures)