Chief Operating Officer

About GUAPI

GUAPI is a fast-scaling global premium streetwear brand, with strong traction across the US, Japan, and Europe. Known for bold design, limited drops, and cultural relevance, GUAPI is now entering a critical phase: transitioning from a fast-growing brand into a structured, scalable, and investor-ready company.

Challenges You Will Solve

• Lack of structured processes across operations, CX, and logistics

• Improving systems between Shopify, 3PL, and internal workflows

• Inefficient handling of preorders vs available inventory

• Poor visibility on profitability and SKU-level performance

• High dependency on manual work and team coordination

• Growth initiatives not translating into consistent revenue

• National & International growth to be fully structured

Key Responsibilities

1. Operational Structure & Execution

• Build and implement SOPs across all departments (CX, logistics, wholesale, finance)

• Fix operational inefficiencies in:

  • CX quality

  • inventory flow

  • preorder management

• Ensure daily execution discipline across teams

2. Systems & Process Optimization

• Align and optimize:

  • Shopify

  • 3PL (Quiet / Stord)

  • internal tools (Gorgias, Klaviyo, etc.)

• Reduce manual errors (e.g., fulfillment mistakes, stock mismatches)

• Implement scalable workflows and automation

3. Revenue Execution Support

• Ensure growth initiatives actually translate into:

  • revenue

  • sell-through

• Align:

  • marketing

  • wholesale

  • inventory strategy

• Support better product drop planning (avoid cannibalization)

4. Team Management & Accountability

• Introduce clear KPIs across all teams

• Manage remote global team

• Hold departments accountable for:

  • execution

  • performance

  • timelines

• Maintain consistent quality across all departments every day.

5. Scaling Infrastructure

• Build the internal structure required to scale from:

  • $12M → $30M+ revenue

• Define org structure (who to hire, when, and why)

• Reduce founder dependency in operations

6. Financial & Reporting Readiness

• Work closely with accounting to:

  • ensure accurate monthly P&L

  • improve inventory-based COGS tracking

• Build investor-ready reporting

• Prepare the company for:

  • due diligence

  • potential sale or fundraising

Ideal Candidate

• 8–15+ years in operations / COO / Head of Operations roles

• Experience scaling fashion / e-commerce / streetwear brands

• Strong understanding of:

  • inventory & supply chain

  • DTC + wholesale models

• Proven ability to:

  • fix messy operations

  • build structure from chaos

• Experience preparing companies for:

  • investment or acquisition (big plus)

• Highly execution-focused (not just strategy)

What We Offer

• Competitive compensation (base + performance bonus)

• High ownership and decision-making power

• Direct collaboration with founder & leadership

• Opportunity to structure and scale a global brand

• Potential long-term upside tied to company growth