Operations Specialist

Join Hatch and support our VP of Operations in steering our dynamic, fast-growing company. 🎙️

🌐 About Us

Hatch is a video-first content agency. We help B2B companies create video podcasts, YouTube video series, and short-form video clips for social media, as well as written content from those recordings. Our goal is to be the #1 agency in the world helping companies use modern content marketing to win.

🔥 What You'll Do

You’ll work closely with our VP of Operations to manage the day-to-day operations, including customer management, systems management and implementation, and automating as much as humanly robotically possible. This role suits a multi-tasking enthusiast who thrives on daily challenges.

Tasks Include:

• Manage customer onboarding, communication, and setup for new clients.

• Build internal systems, manage Trello with Butler automations, Slack, and Zapier integrations.

• Oversee document and Clip Finder outputs from customer recordings.

• Monitor and analyze company data.

• Assist People Ops with onboarding logistics for new hires.

• Research tools, update systems, organize files, create documents, and manage the calendar.

⏰ Hours

Full-time, Monday - Friday, 9am - 5pm EST.

🎯 Requirements

• Fluent English (speaking, writing, reading).

• 2+ years in an operations role.

• Skilled with automation tools (e.g., Trello’s Butler, Zapier, AI platforms).

• Strong in Slack, Google Suite (especially Google Sheets).

• Preferred, but not necessary: Agency experience, project management system setup (Asana, Trello).

🎉 Benefits

• Work remotely from anywhere in Latin America

• Emphasis on work/life balance

• Paid time-off and holidays

• Opportunities for real growth and career development

Ready to dive into the heart of our operations? Join us at Hatch and be a part of our exciting journey!