School Implementation Manager - Training

Hazel partners with schools and families to provide physical and mental virtual health care that helps students feel better and get back to learning. As telehealth becomes more and more relevant in the lives of children, Hazel is experiencing tremendous company growth. Our innovative response to our nation’s call for equitable, affordable, and safe virtual access to healthcare has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will…

• Make an Impact: Work with a team that is increasing equitable access of quality health care experiences for students and their families

• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise

• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference

Check us out at Hazel Health Careers. 

The Role: School Implementation Manager - Training Job Description

Location: Remote

As a Hazel Health School Implementation Manager - Training, you are responsible for the successful end user training of the Hazel Health telehealth solution in all Hazel Schools. As part of the Implementation Team, you will work in close collaboration with the assigned District Implementation Manager, Lead School Implementation Manager and our Customer Ops, Customer Success, Marketing, Health, and Engineering teams to lead the school level rollout of Hazel services and training of end users. You will effectively deliver end user training via in-person and virtual modes, ensuring benchmarks are met on time and new customers are set up for success. You will also work to help streamline all parts of this process, and inform the improvement of client training and solution education.

What You’ll Do:

• Delivers assigned training curricula aligned with organizational strategy and business needs to a wide audience of school leadership, administrators, educators, counselors, support staff, and parents/guardians

• Conduct thorough needs assessments to pinpoint gaps and propose tailored learning solutions, collaborating closely with internal stakeholders to refine training methodologies continually

• Delivers learning & development resources (i.e., guides, summary sheets, templates, etc.)

• Identifies, recommends, and implements enhancements to current training programs based on data, feedback and innovation

• In partnership with Training leadership, actively manages and maintains training enrollment, progress, and completion for assigned schools and users

• Communicates with employees and partners regarding training via regular online communication, whether email, Slack, Gainsight or other communication methods

• Provides detailed instruction for various training components. Supports each school partner in responding to their unique needs

What Excites Us:

• Required past experience in public K-12 education as a student supports/services professional (ex: school counselor, school social worker, health services)

• Minimum of 2-3 years of experience working in an organizational development or professional learning/learning and development role in educational settings such as schools or educational organizations

• Interest or experience in interdisciplinary collaboration between education and healthcare sectors

• Proven track record for meeting or exceeding business objectives and goals

• Google Workspace, web video conferencing and Learning Management System proficiency

• Gainsight proficiency a plus

• Spanish speaking a plus, but not required

• Expected travel up to 50%

• Exceptional communication skills, able to deliver information clearly and engagingly 

• Proficiency in delivering interactive training sessions both in-person and virtually

• Compassionate customer service skills, enjoys interacting with many people at different levels of an organization

• Excellent problem-solving skills with a focus on creating solutions

• Ability to manage time well and ask for support when needed

• Self-reflective and committed to ongoing growth and improvement

• Embodies discretion and able to handle information with sensitivity and confidentiality

• Quick learner, excited about learning to use systems in new contexts

• Comfortable navigating multiple computer and internet-based applications

• Able to organize complex information with digital tools/troubleshoot and assist user with solutions

Our Benefits:

This is an exciting position in a fast-paced organization. We offer:

• A competitive compensation package, including a hiring base pay range of $75,000 - $90,000

• A competitive compensation package

• High-quality medical, dental and vision coverage 

• 401K with a 100% employer match for contributions up to 4% of salary

• 15 days PTO and 10 paid holidays annually

• Flexible Spending Account (FSA) and option for Health Spending Account (HSA) depending on medical coverage

• Employer-paid short-term and long-term disability and employer-sponsored life insurance

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the Fair Hiring laws. Learn more about working with us at Hazel Health Life.