Sales Development Representative

About us:

Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity: 

Hiver is looking for a Sales Development Representative who will be involved in all aspects of generating leads right from market research, opportunity generation to attending inbound requests. 

Please note: This role involves inbound cold calling and working in the US shift

What you’ll be working on?

• Working with AE's to identify net-new opportunities and create new pipeline

• Doing a mix of inbound and outbound lead generation

• Understanding the target market, the industry and the business requirements that come with it and position Hiver’s value proposition accordingly

• Identifying champions and key stakeholders within target accounts

• Engaging leads, building relationships, and discovering new sales outlets through calls, emails, video prospecting, and other innovative methods

• Use BANT to qualify prospects and set appointments with the AEʼs

• Achieving and exceeding weekly and monthly metrics (meetings, qualified leads, new contacts, etc.)

• Maintain consistent and meaningful prospect outreach via phone, email, and social platforms.

• Creating engaging and personalized email communication

• Discovering new leads/key stakeholders for each account through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator, Twitter

• Successfully manage and overcome prospectsʼ objections and rejections

• Maintain an active social presence on LinkedIn that generates strong brand awareness

• Be a part of training sessions on skills-based and best practices

What are we looking for?

• Bachelor’s degree or equivalent experience

• 2+ years of B2B inbound/outbound sales experience with a proven track record

• Strong communication skills—written, verbal, and active listening

• Experience in tech sales, ideally SaaS

• Proficiency with CRM, LinkedIn, Sales Navigator, ZoomInfo, Lusha

• Thinks on their feet and handles unexpected questions with confidence.

• Thrives in a fast-paced, high-energy environment.

• Highly organized with excellent time management