Account Director (Remote)

YOUR OPPORTUNITY

Account Directors drive customer retention, strategy and upsell process. They are responsible for monetization of
client product roadmap and work closely with the account managers to identify needs and retain and grow the
client. Account Directors are focused on the cycle of opportunity and execution of commercial process

WHO WE ARE 

At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment and its brands (ReviewTrackers, Lexalytics, and Wootric) you join an industry-leading company that is dedicated to improving experiences and helping businesses take action through an integrated CX approach:

• Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center). 

• Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.

• Integrating an AI powered approach to eliminating data silos and leveraging intelligence. 

Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.

WHO YOU ARE

•  Bachelor’s Degree or have equivalent experience in a related field

• You have successfully worked with cross-functional teams and thrive in a collaborative environment

• You are organized and have an aptitude to resolve complex and diverse issues and meet deadline

• You have strong mathematical, quantitative, and analytical skills

•  You have experience in project, change, and client-management

•  You are proficient with Google Suite (Gmail, sheets, slides, forms, etc). Experience with Jira and
  process tools like ClickUp or Mondays are a plus

WHAT YOU’LL DO 

• Develop account strategy, working closely with the account manage

• Lead regular strategic touchpoints, CBR/QBRs

•  Lead commercial process in partnership with account manager

• Proactively nurture opportunity and demo products

• Lead in customer renewals and expansion

•  Perform account planning including TAM, share of wallet, key stakeholders, etc and define further
  sales engagement where appropriat

• Develop & pitch proposals, negotiate with customer to close growth opportunity deals and hands
  project off to the account manager to lead implementation

•  Responsible for ongoing cadence of client check ins, ongoing monitoring of customer health
  indications and close communication with account manager

• Drive to win and tie our solutions to customer needs

• Set customer expectations for cadence of interactions

•  Manage cross and upsell & renewals

WHAT YOU'LL GAIN

• Unlimited PTO - We encourage all employees to recharge! 8 Paid Holidays + 2 Floating Holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks

• Medical with FSA and/or HSA (which includes an employer match up to $1,500) 

• Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava

• 401(k) Retirement matches dollar-for-dollar for the first 1.5%, and then 50 cents on the dollar for the next 4.5%.  There is a 2-year vesting period for the employer contributions

• Access to financial counseling through WellCents

• New Hires are eligible for benefits on the first of the month following their hire date. 

• No cost life insurance, short and long term disability

• Robust Employee Assistance Program with podcasts, training, webinars and counseling.

• Autonomy - We trust our employees and offer an extremely flexible work schedule

• Fun, innovative, collaborative and supportive working environment

• Inclusion and Diversity teams - Women of InMoment and InMovement

• Employee rewards and referral programs with generous payouts

About InMoment

InMoment's Experience Improvement (XI) approach goes beyond traditional customer experience (CX) management and combines data, technology & industry expertise.